Customer Solutions Representative

• Mar 2020 - Present

Wholesale/Dropship Account Specialist

• Apr 2019 - Mar 2020

• Serves customers by providing product and service information and resolving product and service problems.• Attracts potential customers by answering product and service questions and suggesting information about other products and services.• Opens customer accounts by recording account information.• Maintains customer records by updating account information.• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.• Reviews daily approvals for resellers looking to carry WeatherTech products. • Assist in trade-show set up as well as prepare gay lords for tradeshows.

Customer Service Representative

• Sep 2018 - Apr 2019

Deliver world-class customer service in our high volume call centerCommunicate with customers via telephone and email to process customer orders, exchanges, and returns according to established department policies and procedures.Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs.Provide timely feedback to management regarding service failures or customer concerns.Perform other duties as assigned

Paraprofessional

• Sep 2017 - Sep 2018

Provide support to students in handling class assignments.Assisting the lead teacher in any and all daily activities to help a smooth classroom environment.Reinforce learning by working with students one on one or in small groups.Continuously monitoring children to ensure a safe environment. Provide support to students in handling class assignments.Assisting the lead teacher in any and all daily activities to help a smooth classroom environment.Reinforce learning by working with students one on one or in small groups.Continuously monitoring children to ensure a safe environment.

Customer Service Representative

• Apr 2016 - Sep 2017

Responsible for coordinating daily orders received through completion and for thetimely shipment of products according to the customer, company policies and procedures.Handle email inquiries, all correspondence, phones calls, manage customer accounts.Responding and resolving customer complaints. Keep up to date with inventory status and provide inventory status based on customer’s needs.Maintains vast knowledge of client’s business, competition, and latest trends.Maintain regular contact with other departments to obtain and convey information and / or to rectify customer complaints.

Administrative Assistant

• Dec 2014 - Jul 2015

Telephone and reception area customer service. Data entry of personal data updates in Peoplesoft.Alphabetize and submit timecards to corporate office. Process tax credit forms and other state required forms. Conduct new and re-hire paperwork sessions. Telephone and reception area customer service. Data entry of personal data updates in Peoplesoft.Alphabetize and submit timecards to corporate office. Process tax credit forms and other state required forms. Conduct new and re-hire paperwork sessions.

Renewal Coordinator

• Jun 2013 - Dec 2014

Renew leases for resident’s total community 1675 unitsSend out all renewal letters Handle all upgrades and non renewalsSchedule all notice to vacates and complete move outGive weekly reports to all mangers about occupancy Project future occupancy numbers

Renewal Coordinator

• Feb 2013 - Jun 2013

Renew leases for resident’s total community 1675 unitsSend out all renewal letters Handle all upgrades and non renewalsSchedule all notice to vacates and complete move outGive weekly reports to all mangers about occupancy Project future occupancy numbers

Leasing Agent

• Aug 2011 - Feb 2013

Consistent marketing and leasing of the property.Daily inspections and monitoring of all notice available and rented unitsCommunicate the term of all lease documents to prospects and residentsMaintain accurate and organized lease files and weekly traffic activity reports. Daily follow-up telephone calls to all prospects. Consistent marketing and leasing of the property.Daily inspections and monitoring of all notice available and rented unitsCommunicate the term of all lease documents to prospects and residentsMaintain accurate and organized lease files and weekly traffic activity reports. Daily follow-up telephone calls to all prospects.

Sales Admin Coordinator

• Mar 2010 - Aug 2011

Processed customer line exceptions (Managed customers pricing and GP’s)Daily update and maintain Corporate Account SummaryPrepare, track and manage all large Government and School bidsWork with the Sales force on high level accountsWork daily with Microsoft Word and Excel and programs like Bobcat and CSS

Sales Admin Coordintor

• May 2009 - Mar 2010

Process 75 – 100 faxed or mailed in ordersMake outbound calls to existing customer to follow-up with any order delaysInterpret and communicate accurately to customers in reference to company policies and product descriptions/prices Key Manager and Server

Customer Service Specialist

• Sep 2008 - May 2009

Floor Manager

• Feb 2006 - Dec 2007

Ensure customer satisfaction; awarded “Bleeding Green” award for #1 customer careMotivate employees and foster positive communication between staff and guestsAdminister give-a-way programs and organize promotional line-upsAssist all staff members to guarantee smooth daily operationsCoordinate weekly schedules for 40 staff members Ensure customer satisfaction; awarded “Bleeding Green” award for #1 customer careMotivate employees and foster positive communication between staff and guestsAdminister give-a-way programs and organize promotional line-upsAssist all staff members to guarantee smooth daily operationsCoordinate weekly schedules for 40 staff members

Store Manager

• May 2003 - Apr 2005

Recorded and analyzed daily sales and business growth for daily, weekly and monthly comparisonCollaborated with Sears management and local businesses to drive sales growthLed training sessions to motivate staff and maximize customer service goalsManaged, trained and coordinated scheduling of 6 staff membersLaunched new promotions and offers on a monthly basis Monitored staff profit growth on a daily/weekly basis Recorded and analyzed daily sales and business growth for daily, weekly and monthly comparisonCollaborated with Sears management and local businesses to drive sales growthLed training sessions to motivate staff and maximize customer service goalsManaged, trained and coordinated scheduling of 6 staff membersLaunched new promotions and offers on a monthly basis Monitored staff profit growth on a daily/weekly basis