Civil Project Engineer

• Feb 2023 - Present

Construction Worker

• Feb 2022 - Jul 2022

Labourer/Material Hoist Operator, Long Construction, Adelaide General construction labouring & material host operator (commercial construction). Required to safely operate a personnel and materials hoist, that is, a cantilever or tower hoist or several winches configured to operate as a hoist intended to carry goods, materials. Labourer/Material Hoist Operator, Long Construction, Adelaide General construction labouring & material host operator (commercial construction). Required to safely operate a personnel and materials hoist, that is, a cantilever or tower hoist or several winches configured to operate as a hoist intended to carry goods, materials.

Team Leader - Fruit Fly Program

• Jun 2020 - Nov 2021

The management of detection, eradication and general operations associated with fruit flies in South Australia. Some importent skills used throughout the program included; ▪ Able to organize and work independently, managing 4 employees daily ▪ Communicate effectively to residents’ information of products/concerns ▪ Detailed knowledge of program information ▪ Up hold government procedures with consistent execution of objective As a Team Leader for PIRSA of multiple teams, my in-depth knowledge of legislation, Workplace Health and Safety practices, ensured I managed within defined regulatory protocols. My ability to identify, document, investigate, rectify and resolve complex processes and procedures to mitigate risk, whilst providing recommendations for new policy development, provided vital in my role with PIRSA. I consistently volunteer to induct, train and mentor new staff. As I am a subject matter expert. Within the Fruit Fly Program and my hospitality background, my colleagues naturally gravitate toward me for leadership. As a result of my capability to plan, prioritise, share technical knowledge, work in pressurised circumstances and drive quality outcomes, my team to consistently deliver for the program. Show less

Customer Service Representative

• May 2019 - Apr 2020

With Datacom I worked two different roles, for Centrelink-jobseeker line, and Medibank-Covid Hotline both roles as a Customer Service Representative. As Customer Service Representative, I worked on complex cases daily. Some process required full investigation and extensive liaison with customers, including perpetrators, Medicare and nationwide Centrelink offices, Australian Federal Police, financial institutions, executive management and colleagues. My ability to negotiate, influence, persuade, use tact, listen carefully, interpret conversations, build relationships, educate clients and obtain information using both verbal and written formats was critical to my success. When investigating as a Customer Service Representative, I engaged with challenging clients by building professional rapport. I leveraged my exceptional interpersonal skills to persuade customers to disclose correct information. Adhering to strict timeframes, successful disclosures and data gathering expertise enabled me to develop compelling and comprehensive client notes submitted for all clients. Throughout my time with Datacom, I worked within organisations that have strict policy guidelines defined by legislative governance. As a as a Customer Service Representative for Datacom, my role included relaying to management of continual improvement and strict risk management of clients’ details. Show less

Bartender

• Feb 2014 - Jan 2019

Exceptionally meticulous and energetic bartender with a superior customer service record serving drinks in casual and fine dining establishments. Adept at handling stressful and unpleasant situations with complete courtesy and professionalism. Strong multitasker who thrives in a hectic, high-pressure working environment. Some skills that helped me thrive included;  Able to work in a high-stress & fast-paced environment  Welcoming and ensuring guests have personalized service & attention  Provide detailed information on menu and bottle service  Adhere to company procedures with consistent high standard of service I enjoyed an extensive hospitality career, including five years as primarily a bartender for Singapore House. I received exceptional customer service training and developed advanced relationship development skills, which I have subsequently utilised effectively throughout my professional life. Show less