Business Support Agent

• Jun 2023 - Present

Working in a fast-paced call center environment, Business Support Agents serve as the first point of contract for troubleshooting MTA Business Products, including: Avaya Phone Systems, Hosted PBX Phone systems, Unified Communications, Internet, and Email. Agents are required from time to time to conduct site visits to provide complex problem resolution for business customer technology needs including but no limited to network or phone systems, and video surveillance.

Support Technician Level 1

• Feb 2023 - Jun 2023

Independent Contractor

• Mar 2022 - Jun 2023

Information Technology Intern

• May 2019 - Aug 2021

Worked as both a student and adult intern, working customer service help desk, assisted in the deployment of ParentVUE online student registration and management system and acted/assisted in field support operations including mass imaging, enterprise enrollment, Promethean active board mounting and set-up and basic networking. Worked as both a student and adult intern, working customer service help desk, assisted in the deployment of ParentVUE online student registration and management system and acted/assisted in field support operations including mass imaging, enterprise enrollment, Promethean active board mounting and set-up and basic networking.