Transportation Manager

• Jun 2019 - Present

Customer Service Manager

• Jun 2019 - Present

Maintained frequent interaction with senior management to monitor service levels and determine areas of improvement. Audited customer service procedures and trends, driving process improvements. Interacted with customers to quickly handle escalated queries and complaints, following up to drive satisfaction and gain service feedback. Worked cross-functionally with sales and operations staff to rectify customer service issues or address specific

Customer Service Manager

• Apr 2021 - Oct 2023

Transportation Manager

• Oct 2013 - Jun 2019

Oversee Customer Service group, improve service metrics, manage and procure transportation for the DC. Ensure carrier and dedicated fleets meet performance standards, work with operations group to ensure load quality and on time dispatch metrics are met. Maintain fleet trailer pools. Achieve financial goals while managing P&L responsibility. Business planning including equipment, personnel, and financial goals and improvements. Manage inbound volume, controlling container expense and… Show more Oversee Customer Service group, improve service metrics, manage and procure transportation for the DC. Ensure carrier and dedicated fleets meet performance standards, work with operations group to ensure load quality and on time dispatch metrics are met. Maintain fleet trailer pools. Achieve financial goals while managing P&L responsibility. Business planning including equipment, personnel, and financial goals and improvements. Manage inbound volume, controlling container expense and minimizing per diem costs. Show less Oversee Customer Service group, improve service metrics, manage and procure transportation for the DC. Ensure carrier and dedicated fleets meet performance standards, work with operations group to ensure load quality and on time dispatch metrics are met. Maintain fleet trailer pools. Achieve financial goals while managing P&L responsibility. Business planning including equipment, personnel, and financial goals and improvements. Manage inbound volume, controlling container expense and… Show more Oversee Customer Service group, improve service metrics, manage and procure transportation for the DC. Ensure carrier and dedicated fleets meet performance standards, work with operations group to ensure load quality and on time dispatch metrics are met. Maintain fleet trailer pools. Achieve financial goals while managing P&L responsibility. Business planning including equipment, personnel, and financial goals and improvements. Manage inbound volume, controlling container expense and minimizing per diem costs. Show less

Director at Transporation Company

• Jun 2012 - Sep 2013

▪ Project Management ▪ Direct staff ▪ Manage benefit package ▪ Recruiting and driver retention ▪ Implement policies and procedures and leverage training ▪ Communication and recognition ▪ Establish programs to improve safety and accident ratios ▪ Oversee training and follow up in compliance with DOT, EPD,OSHA, DOL and other government agencies ▪ Ensure accurate record retention in accordance with federal and state guidelines ▪ Project Management ▪ Direct staff ▪ Manage benefit package ▪ Recruiting and driver retention ▪ Implement policies and procedures and leverage training ▪ Communication and recognition ▪ Establish programs to improve safety and accident ratios ▪ Oversee training and follow up in compliance with DOT, EPD,OSHA, DOL and other government agencies ▪ Ensure accurate record retention in accordance with federal and state guidelines

Transportation Manager

• Feb 2012 - Jun 2012

▪ Oversee Customer Service group ▪ Improve service metrics ▪ Manage and procure transportation for the DC ▪ Ensure carrier and dedicated fleets meet performance standards ▪ Work with Operations group to ensure load quality and on time dispatch metrics are met ▪ Yard control and manage fleet pools ▪ Oversee Customer Service group ▪ Improve service metrics ▪ Manage and procure transportation for the DC ▪ Ensure carrier and dedicated fleets meet performance standards ▪ Work with Operations group to ensure load quality and on time dispatch metrics are met ▪ Yard control and manage fleet pools

General Manager- Private Fleet

• Jan 2010 - Nov 2011

▪ Direct operations of the private fleet ▪ P&L responsibility for GPC's Private fleet (listed in Transports Topics Top100 Private Fleets - 175 power units/620 trailers/5 breakbulk/cross dock facilities - National coverage/300 employees) ▪ Business development ▪ People development ▪ Service enhancements and improvements ▪ Ensure customer satisfaction ▪ Fleet performance and overall profitability ▪ Annual sales $39 million ▪ LTL, TL, and brokerage

Director of Operations

• Apr 2005 - Dec 2010

▪ Directed cross docks in Atlanta, GA, Indianapolis, IN, Hagerstown, MD, Memphis, TN and Payson, UT, and drivers are each location ▪ Ensured Dispatch performance and safety metrics were met ▪ 185 drivers/ 20 exempt staff

Business Analyst

• Mar 2003 - Dec 2010

▪ Provide accurate cost, revenue, rate, and service data ▪ Provide operational analysis; propose alternatives, changes and support for improving profitability, performance and service

Region Manager

• 2001 - 2002

▪ Oversee multiple sight locations ▪ Assess new business opportunities ▪ Develop and implement start up projects ▪ Manage multiple operations with staff up to 95 employees in 4 states - 90% travel ▪ P&L responsibility for multiple locations across several industries ▪ Oversee multiple sight locations ▪ Assess new business opportunities ▪ Develop and implement start up projects ▪ Manage multiple operations with staff up to 95 employees in 4 states - 90% travel ▪ P&L responsibility for multiple locations across several industries

Operations Manager

• Jan 2000 - Dec 2001

▪ Operation Manager/Pick-pack operations, ▪ Full case, Pick-to-Light ▪ Shipping/Receiving ▪ Reverse Logistics ▪ Manage, train and direct staff and associates ▪ Operation Manager/Pick-pack operations, ▪ Full case, Pick-to-Light ▪ Shipping/Receiving ▪ Reverse Logistics ▪ Manage, train and direct staff and associates

Corporate Customer Service Manager

• Mar 1983 - Nov 2000

▪ Progressive work history including loader, driver supervisor, loaned Executive, Customer Service Manager ▪ Operations Management ▪ Customer Relations Management ▪ Industrial Engineering ▪ Union environment, ▪ Small parcel and fleet ▪ Progressive work history including loader, driver supervisor, loaned Executive, Customer Service Manager ▪ Operations Management ▪ Customer Relations Management ▪ Industrial Engineering ▪ Union environment, ▪ Small parcel and fleet