General Manager

• Feb 2022 - Present

Parts Manager

• May 2011 - Present

Controls parts department operations for the Calgary location of the internationally-recognized truck rental and leasing company, overseeing a 12 person team and a 20K sq. ft. warehouse. Liaises with upper management to strategize operations, and conducts all product research and costing. Accomplishments: - Increased sales consistently, with annual growth of 50% from 2017 to 2018 within the Calgary location. - Overhauled operations in Drumheller location with high focus on… Show more Controls parts department operations for the Calgary location of the internationally-recognized truck rental and leasing company, overseeing a 12 person team and a 20K sq. ft. warehouse. Liaises with upper management to strategize operations, and conducts all product research and costing. Accomplishments: - Increased sales consistently, with annual growth of 50% from 2017 to 2018 within the Calgary location. - Overhauled operations in Drumheller location with high focus on internal training and development, bringing facility to profitable standing within 5 months and preventing closure of the location. Key Responsibilities: - Oversees team of 12 sales, OPS, and warehouse staff within parts department. Facilitates all phases of the recruitment cycle and trains staff, as required. - Collaborates with upper management and CFO to analyze annual sales numbers and establish strategies and budgets. Incorporates KPIs and tracks achievements on a monthly and quarterly basis. - Determines monthly expenses, including labour and inventory, and distributes budget accordingly. Tracks all inbound and outgoing payments to ensure financial stability and department success. - Communicates with vendors and suppliers to cultivate a selection of high quality products and parts. Facilitates negotiations with new and existing vendors to obtain best possible prices. - Reviews all incoming shipments to confirm proper products and quantities are sent and meet regimented quality standards, and operates inventory system to manage stock levels. - Researches competitor rates and availability for potential new parts, and establishes company pricing for parts. - Generates stock, inventory, and sales reports related to parts department operations, in addition to reviewing administrative staff reports to confirm consistency and accuracy. - Categorizes cold-calling lists for sales representative use, and examines client financial history to validate or deny new accounts.

Parts Technician

• Jul 2006 - May 2011

Performed front- and back-counter responsibilities as a customer-facing company representative to ensure clients received appropriate parts and components based on needs. Collaborated with vehicle technicians to identify and outsource parts, with a focus completing repairs and returning trucks to standard operations in a timely manner. Accomplishments: - Achieved all sales requirements and targets consistently, including placement in Top 3 for parts department sales numerous… Show more Performed front- and back-counter responsibilities as a customer-facing company representative to ensure clients received appropriate parts and components based on needs. Collaborated with vehicle technicians to identify and outsource parts, with a focus completing repairs and returning trucks to standard operations in a timely manner. Accomplishments: - Achieved all sales requirements and targets consistently, including placement in Top 3 for parts department sales numerous times throughout 5-year period. Show less Performed front- and back-counter responsibilities as a customer-facing company representative to ensure clients received appropriate parts and components based on needs. Collaborated with vehicle technicians to identify and outsource parts, with a focus completing repairs and returning trucks to standard operations in a timely manner. Accomplishments: - Achieved all sales requirements and targets consistently, including placement in Top 3 for parts department sales numerous… Show more Performed front- and back-counter responsibilities as a customer-facing company representative to ensure clients received appropriate parts and components based on needs. Collaborated with vehicle technicians to identify and outsource parts, with a focus completing repairs and returning trucks to standard operations in a timely manner. Accomplishments: - Achieved all sales requirements and targets consistently, including placement in Top 3 for parts department sales numerous times throughout 5-year period. Show less