Contract Officer Representative

• Nov 2022 - Present

Program Manager | Program Analyst

• May 2018 - Nov 2022

Administering leadership development programs and projects, I set clear objectives and implement specific action plans to achieve goals for the build out of high-performance management teams. To this effect, I establish and enforce policies and standards while overseeing the nomination, selection, and onboarding of program participants; analyze and meet logistics needs relevant to funding, travel, and scheduling of sessions; manage tools and structures for program analysis and reporting;… Show more Administering leadership development programs and projects, I set clear objectives and implement specific action plans to achieve goals for the build out of high-performance management teams. To this effect, I establish and enforce policies and standards while overseeing the nomination, selection, and onboarding of program participants; analyze and meet logistics needs relevant to funding, travel, and scheduling of sessions; manage tools and structures for program analysis and reporting; and address inquiries from participants, directors, and the larger HR community. Highlights of my contributions include: • Promoting superior outcomes in the coordination of 14 highly visible leadership development program involving hundreds of participants across departments, with ~150 graduates in 2021 alone. • Effectively controlling a $6M budget while meeting operational needs for fostering talent growth for entry level to executive roles. • Improving the accessibility of the leadership program web portal, enhancing the dissemination of information for workforce and leadership teams, and playing a key role in the development of new virtual training program offerings. • Planning and rolling out a new database delineating more than 1K course offerings. • Leading the update and revision of program handbooks to improve the communication of expectations and compliance with requirements. • Being selected to receive Performance Awards in 2019-22 based on my exemplary contributions to organization success. Show less Administering leadership development programs and projects, I set clear objectives and implement specific action plans to achieve goals for the build out of high-performance management teams. To this effect, I establish and enforce policies and standards while overseeing the nomination, selection, and onboarding of program participants; analyze and meet logistics needs relevant to funding, travel, and scheduling of sessions; manage tools and structures for program analysis and reporting;… Show more Administering leadership development programs and projects, I set clear objectives and implement specific action plans to achieve goals for the build out of high-performance management teams. To this effect, I establish and enforce policies and standards while overseeing the nomination, selection, and onboarding of program participants; analyze and meet logistics needs relevant to funding, travel, and scheduling of sessions; manage tools and structures for program analysis and reporting; and address inquiries from participants, directors, and the larger HR community. Highlights of my contributions include: • Promoting superior outcomes in the coordination of 14 highly visible leadership development program involving hundreds of participants across departments, with ~150 graduates in 2021 alone. • Effectively controlling a $6M budget while meeting operational needs for fostering talent growth for entry level to executive roles. • Improving the accessibility of the leadership program web portal, enhancing the dissemination of information for workforce and leadership teams, and playing a key role in the development of new virtual training program offerings. • Planning and rolling out a new database delineating more than 1K course offerings. • Leading the update and revision of program handbooks to improve the communication of expectations and compliance with requirements. • Being selected to receive Performance Awards in 2019-22 based on my exemplary contributions to organization success. Show less

Human Resources Assistant

• Feb 2016 - May 2018

Delivering support to human resources programs with specific accountability for identification card systems, I maintained strict controls and requirements across 64 sites, ensuring compliance with all federal standards while handling application review and issuance of cards for cleared personnel. I also produced detailed reports on a daily, weekly, and monthly basis for quality control purposes and tracked efficiency rates, customer satisfaction, equipment downtime, error rates, and other… Show more Delivering support to human resources programs with specific accountability for identification card systems, I maintained strict controls and requirements across 64 sites, ensuring compliance with all federal standards while handling application review and issuance of cards for cleared personnel. I also produced detailed reports on a daily, weekly, and monthly basis for quality control purposes and tracked efficiency rates, customer satisfaction, equipment downtime, error rates, and other metrics. Highlights of my contributions include: • Serving as Site Security Manager with oversight of identification card services supporting 3M+ members. • Exceeding customer service standards while ensuring the timely and thorough resolution of all inquiries and remediation of all issues. • Being honored with a Civilian of the Quarter Certificate of Recognition in 2018 for my outstanding job performance. Show less Delivering support to human resources programs with specific accountability for identification card systems, I maintained strict controls and requirements across 64 sites, ensuring compliance with all federal standards while handling application review and issuance of cards for cleared personnel. I also produced detailed reports on a daily, weekly, and monthly basis for quality control purposes and tracked efficiency rates, customer satisfaction, equipment downtime, error rates, and other… Show more Delivering support to human resources programs with specific accountability for identification card systems, I maintained strict controls and requirements across 64 sites, ensuring compliance with all federal standards while handling application review and issuance of cards for cleared personnel. I also produced detailed reports on a daily, weekly, and monthly basis for quality control purposes and tracked efficiency rates, customer satisfaction, equipment downtime, error rates, and other metrics. Highlights of my contributions include: • Serving as Site Security Manager with oversight of identification card services supporting 3M+ members. • Exceeding customer service standards while ensuring the timely and thorough resolution of all inquiries and remediation of all issues. • Being honored with a Civilian of the Quarter Certificate of Recognition in 2018 for my outstanding job performance. Show less

Managerial Assistant

• Jul 2015 - Feb 2016

Supporting day-to-day operations, I coordinated with teams to process incoming and outgoing mail, reconcile accounts, maintain records and inventories, and produce routine and ad hoc reports. Further, I assisted with payroll accounting and generation of balance sheets, received visitors and directed phone inquiries, and facilitated site tours for visitors. Supporting day-to-day operations, I coordinated with teams to process incoming and outgoing mail, reconcile accounts, maintain records and inventories, and produce routine and ad hoc reports. Further, I assisted with payroll accounting and generation of balance sheets, received visitors and directed phone inquiries, and facilitated site tours for visitors.

Human Resources Specialist

• Mar 2010 - Jul 2015

In this role, I served as a specialist in human resources to ensure effective workforce planning and talent management. Specifically, I analyzed staffing requirements and the status of personnel across departments, coordinated transfers and reassignments, updated and maintained personnel records, processed evaluation reports and performance awards, assessed applications for training programs and development opportunities, and served as an advisor while facilitating separation and retirement… Show more In this role, I served as a specialist in human resources to ensure effective workforce planning and talent management. Specifically, I analyzed staffing requirements and the status of personnel across departments, coordinated transfers and reassignments, updated and maintained personnel records, processed evaluation reports and performance awards, assessed applications for training programs and development opportunities, and served as an advisor while facilitating separation and retirement actions. Highlights of my contributions include: • Earning a reputation as a highly knowledgeable and innovative specialist in human resources. • Efficiently processing staffing requisitions to ensure the effective and equitable distribution of labor and to maximize productivity. • Driving a 30% reduction in customer service wait times, leading to a commendable rating from senior management. • Receiving numerous awards in recognition of my contributions, including multiple Army Commendation Medals, an Army Good Conduct Metal, and a U.S. Army Achievement Medal. Show less In this role, I served as a specialist in human resources to ensure effective workforce planning and talent management. Specifically, I analyzed staffing requirements and the status of personnel across departments, coordinated transfers and reassignments, updated and maintained personnel records, processed evaluation reports and performance awards, assessed applications for training programs and development opportunities, and served as an advisor while facilitating separation and retirement… Show more In this role, I served as a specialist in human resources to ensure effective workforce planning and talent management. Specifically, I analyzed staffing requirements and the status of personnel across departments, coordinated transfers and reassignments, updated and maintained personnel records, processed evaluation reports and performance awards, assessed applications for training programs and development opportunities, and served as an advisor while facilitating separation and retirement actions. Highlights of my contributions include: • Earning a reputation as a highly knowledgeable and innovative specialist in human resources. • Efficiently processing staffing requisitions to ensure the effective and equitable distribution of labor and to maximize productivity. • Driving a 30% reduction in customer service wait times, leading to a commendable rating from senior management. • Receiving numerous awards in recognition of my contributions, including multiple Army Commendation Medals, an Army Good Conduct Metal, and a U.S. Army Achievement Medal. Show less

Program Manager | Program Analyst

• Oct 2005 - Mar 2010

Telemarketing Specialist

• Jun 2003 - Oct 2005