Robert Luce
Computer User Support Specialist at ACI Learning- Claim this Profile
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English -
Topline Score
Bio
Experience
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ACI Learning
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United States
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Professional Training and Coaching
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400 - 500 Employee
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Computer User Support Specialist
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Aug 2022 - Present
• Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues • Ensured physical security & common attacks while securing the wired and wireless local network • Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts • Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues • Ensured physical security & common attacks while securing the wired and wireless local network • Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Building Controls
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Nov 2021 - Present
• Utilize CCT and Tridium programs to access the building JACE for diagnostics and maintenance • Upgrade controllers to operate HVAC equipment for maximum energy efficiency • Using NexgenIT program to set up multiple bases’ preventative maintenance program and resolve work requests • Back up stations and files on multiple controllers and supervisors for HVAC equipment
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HVAC/R Technician
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Jul 2018 - Present
Maintaining and repairing all HVAC/R equipment including chillers, cooling towers, refrigeration equipment, mini splits, residential equipment for the Air Force JBSA.
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Airtron Air Conditioning
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United States
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Consumer Services
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1 - 100 Employee
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HVAC Technician
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Jul 2016 - Jul 2018
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United States Army Reserve
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United States
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Armed Forces
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700 & Above Employee
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Squad Leader
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Jun 2013 - May 2017
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Home Depot/Your Other Warehouse
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Retail
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700 & Above Employee
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Freight Team
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Apr 2016 - Jul 2016
Restock merchandise while unloading from trailers delivered to store. Assist customers in locating and recommend items for their DIY projects. Restock merchandise while unloading from trailers delivered to store. Assist customers in locating and recommend items for their DIY projects.
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City Wide Security & Investigations
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United States
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Security and Investigations
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1 - 100 Employee
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Security Officer Level II
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Sep 2013 - Jan 2014
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US Army
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United States
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Law Enforcement
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1 - 100 Employee
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Cannon Crew Member
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Sep 2009 - Feb 2013
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Education
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Southern Careers Institute-San Antonio
Certification, Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician -
Texas State University-San Marcos
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Law Enforcement Administration -
ACI Learning
Certificates, Information Technology