Robert Luce

Computer User Support Specialist at ACI Learning
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Contact Information
us****@****om
(386) 825-5501
Location
San Antonio, Texas, United States, US
Languages
  • English -

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Bio

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Experience

    • United States
    • Professional Training and Coaching
    • 400 - 500 Employee
    • Computer User Support Specialist
      • Aug 2022 - Present

      • Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues • Ensured physical security & common attacks while securing the wired and wireless local network • Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts • Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues • Ensured physical security & common attacks while securing the wired and wireless local network • Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts

    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Building Controls
      • Nov 2021 - Present

      • Utilize CCT and Tridium programs to access the building JACE for diagnostics and maintenance • Upgrade controllers to operate HVAC equipment for maximum energy efficiency • Using NexgenIT program to set up multiple bases’ preventative maintenance program and resolve work requests • Back up stations and files on multiple controllers and supervisors for HVAC equipment

    • HVAC/R Technician
      • Jul 2018 - Present

      Maintaining and repairing all HVAC/R equipment including chillers, cooling towers, refrigeration equipment, mini splits, residential equipment for the Air Force JBSA.

    • United States
    • Consumer Services
    • 1 - 100 Employee
    • HVAC Technician
      • Jul 2016 - Jul 2018
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Squad Leader
      • Jun 2013 - May 2017
    • Retail
    • 700 & Above Employee
    • Freight Team
      • Apr 2016 - Jul 2016

      Restock merchandise while unloading from trailers delivered to store. Assist customers in locating and recommend items for their DIY projects. Restock merchandise while unloading from trailers delivered to store. Assist customers in locating and recommend items for their DIY projects.

    • United States
    • Security and Investigations
    • 1 - 100 Employee
    • Security Officer Level II
      • Sep 2013 - Jan 2014
    • United States
    • Law Enforcement
    • 1 - 100 Employee
    • Cannon Crew Member
      • Sep 2009 - Feb 2013

Education

  • Southern Careers Institute-San Antonio
    Certification, Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician
    2015 - 2016
  • Texas State University-San Marcos
    Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Law Enforcement Administration
    2013 - 2014
  • ACI Learning
    Certificates, Information Technology
    2022 -

Community

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