Customer Care Advocate

• Sep 2022 - Present

Business Development Specialist

• Jan 2021 - Present

Avalanche Harley-Davidson Great listener who drives new and used Harley-Davidson sales and motorcycle finance through a nationwide dealership network and online vendor by providing personalized service through multiple methods of communication. Thorough in gathering borrower information, verifying loan documents to guide loans from prospect to approval to funded. Exceed sales goals in compliance with lender guidelines and the dealership policies, resulting in quick funding, and a high level of customer satisfaction and to uphold the highest ethical standards.

Customer Service Representative

• Jun 2019 - Feb 2020

Customer Care Representative, Pie Insurance, Denver CO · Ensures easy experiences for customers requesting policy services in areas such as Certificates of Insurance, Loss Run Reports, State Reporting Requirements, accepting and processing payments, policy issuance, tracking, and follow-up on non-payments to ensure resolution or initiate cancellation. · Extensive experience in insurance claims adjusting, investigation, customer service, and sales cultivated excellence in detecting trends and inconsistencies, developing efficiency improvements, and determining solutions for institutions and consumers. · Demonstrated mastery of interpreting, and communicating Colorado insurance statutes, regulations, and policies in order to address company compliance in Colorado and other states during nationwide service development. · Recognized skill in effectively defusing difficult situations, de-escalating clients, and leveraging an array of emotional intelligence and insurance experience to handle challenges in fast-paced environment, balancing flexibility with attention to detail. · Adept at quickly and accurately capturing and inspecting high volume of information in multiple systems, such as MS Office, Outlook, Google Suite, Adobe Acrobat, Insurity, Stripe, Salesforce, Claims Workbench, Mitchell, Xactimate, and others.

Insurance Producer

• Nov 2018 - Jun 2019

• Developing and qualifying leads to drive additional sales opportunities through personal client relationships garnered via phone and in-person visits, networking with other professionals, and other marketing opportunities. • Make sales presentations to prospective and existing clients on new and renewal business. • Licensed Colorado Resident Producer of Accident and Health Insurance as well as Life Insurance, with exceptional knowledge of rating procedures, coverages, claims handling and operations.

Customer Retention Specialist

• Jan 2017 - Dec 2017

· Consistently ranked one of the top 10 retention specialists enterprise-wide.· Successfully retained clients through de-escalation techniques and solution-oriented communication while managing a high volume of incoming complaint and cancellation request calls.

Inside Sales Associate

• Jan 2016 - Jan 2017

· Awarded employee of the month twice for achieving highest sales while providing top-notch customer service through efficient and empathetic care for customer needs.· Quickly evaluated accounts, verified customers and prevented fraud while engaging customers with personalized programming and technology recommendations.

Fire and Theft Claims Investigator

• Dec 2012 - Jul 2015

· Received Claims Investigator of the Month award for detecting, deterring and defeating fraudulent claims.· Investigated claims across multiple product lines regarding coverage and liability for reported fire or theft losses throughout a 10 state region.· Resolved complex claims efficiently and accurately through daily collaboration with regional management, in-house legal counsel, forensic experts and law enforcement.

Claims Adjuster

• Aug 2008 - Dec 2012

· Efficiently reviewed and negotiated auto and motorcycle claims by analyzing evidence and determining the extent of liability concerning all potential claimants.· Achieved prompt and professional vehicle repairs by managing cross-functional duties with clients, vendors, repair facilities, team members and other parties.

Assistant Manager

• 2006 - 2008

· Led branch to highest operating profit and income per car for five consecutive months by optimizing vehicle utilization and maximizing sales opportunities. · Coached new employees in customer service, sales and daily operations, while maintaining focus on cultivating a positive organizational culture. · Led branch to highest operating profit and income per car for five consecutive months by optimizing vehicle utilization and maximizing sales opportunities. · Coached new employees in customer service, sales and daily operations, while maintaining focus on cultivating a positive organizational culture.