Experience

McClung-Logan Equipment Company

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Warranty Administrator

  • Feb 2018 - Present



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista| Starbucks

  • Mar 2014 - Feb 2020

  Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. •Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. •Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. •Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. •Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. •Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. •Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. •Maintains a clean and organized workspace so that partners can locate resources and product as needed. •Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. •Recognizes and reinforces individual and team accomplishments by using existing organizational methods. •Maintains regular and punctual attendance Show less



Lawrence Equipment

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Service Manager

  • May 2017 - Jan 2018

  • Open/Close all work orders • Handle customer calls for service • Prepare and present estimates to customers • Collect payment from customers • Verify warranty status on units • Open/Close all work orders • Handle customer calls for service • Prepare and present estimates to customers • Collect payment from customers • Verify warranty status on units



Hendrick Motorsports

• Spectator Sports
• 300 - 400 Employee

• Specialist

  • Jun 2016 - Jul 2017

  • Order and maintain inventory of all parts and tools • Delivery/Pickup parts as requested • Order and maintain steel and sheet metal inventory • Assist fabricators with all requested parts • Order and maintain inventory of all parts and tools • Delivery/Pickup parts as requested • Order and maintain steel and sheet metal inventory • Assist fabricators with all requested parts



Ascendum Machinery

• United States
• Machinery Manufacturing
• 100 - 200 Employee

• Warranty Administrator

  • Jan 2006 - Oct 2015

  • Receive and submit all warranty claims to Volvo CE North America • Maintain multiple reports showing the recovery of claims • Aid all service managers in warranty coverage and claim preparation • Upon request, assist DCSM and FTSS • Receive and submit all warranty claims to Volvo CE North America • Maintain multiple reports showing the recovery of claims • Aid all service managers in warranty coverage and claim preparation • Upon request, assist DCSM and FTSS



United States Army National Guard

• Heavy Equipment Mechanic

  • Jun 1987 - Nov 2010

  Maintain wheeled vehicles, their associated trailers and material handling equipment systems •Inspecting, servicing, maintaining, repairing, replacement, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems and components •Service automotive electrical systems including wiring harness, and starting and charging systems •Perform wheeled vehicle recovery operations Maintain wheeled vehicles, their associated trailers and material handling equipment systems •Inspecting, servicing, maintaining, repairing, replacement, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems and components •Service automotive electrical systems including wiring harness, and starting and charging systems •Perform wheeled vehicle recovery operations



Sonic Automotive

• United States
• Retail Motor Vehicles
• 700 & Above Employee

• Warranty Administrator

  • Feb 2000 - Jan 2006

  Processes all warranty paperwork to ensure proper documentation. Processes all transportation damage claims Verifies criteria required by the factory. Reconciles all warranty receivables with payments through the appropriate accounting schedule. Resubmits all rejected claims promptly or receives authorization to write them off. Makes warranty corrections as needed prior to submittal Follow up on payment of outstanding claims. Files and maintains all service records as required by the warrantor. Show less