Experience

ACV Auctions

• United States
• Software Development
• 700 & Above Employee

• Major Account Manager

  • Mar 2022 - Present

  Manage and grow dealer groups within the Top 150 Dealership GroupsWork cross-functionally with various departments (Product, Outside Sales, Executive) to strategize and provide a unique and personalized experience to each groupManage day-to-day operations of dealers within the groups and build personal relationships. This includes issue resolution, dealmaking and various other tasksMeet regularly with group directors to discuss performance, expectations and growth opportunities

• Senior Account Manager

  • Apr 2021 - Mar 2022

• Account Manager

  • Nov 2019 - Apr 2021



Buffalo Niagara Medical Campus, Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Entrepreneurship Mentor

  • Jan 2023 - Present



Entrepreneurship for All (EforAll)

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Entrepreneurship Mentor

  • Jan 2022 - Dec 2022

  EforAll is a national entrepreneurship organization that has offices across the country, including one in Buffalo that opened in May 2021. The idea is to help residents in cities like Buffalo create opportunities to build a business and generational wealth for their families. EforAll is a national entrepreneurship organization that has offices across the country, including one in Buffalo that opened in May 2021. The idea is to help residents in cities like Buffalo create opportunities to build a business and generational wealth for their families.



HotelsByDay

• United States
• Hospitality
• 1 - 100 Employee

• Market Manager

  • Oct 2019 - Nov 2019



HiOperator

• United States
• Software Development
• 1 - 100 Employee

• Account Manager

  • Dec 2017 - Oct 2019

  Onboard clients from various industries, studied their customer service needs, and trained agents internally to exceed SLAs Manage our network of 30+ Customer Service agents, by maintaining and implementing essential core values Work directly with the CEO on client outreach/sales, making myself actively involved in all stages of the client relationship Build documentation and pipelines to allow for maximum scalability and growth Onboard clients from various industries, studied their customer service needs, and trained agents internally to exceed SLAs Manage our network of 30+ Customer Service agents, by maintaining and implementing essential core values Work directly with the CEO on client outreach/sales, making myself actively involved in all stages of the client relationship Build documentation and pipelines to allow for maximum scalability and growth



Sports Blog New York

• Spectator Sports

• Co Founder/Writer

  • Sep 2012 - Jul 2019

  Keep content original and up-to-date Engage our audience through social media marketing to drive content to the website & Twitter Recruit qualified new writers to in a cost-effective manner to increase the overall site content Delegate coverage of sporting events and stories to our various writers Keep content original and up-to-date Engage our audience through social media marketing to drive content to the website & Twitter Recruit qualified new writers to in a cost-effective manner to increase the overall site content Delegate coverage of sporting events and stories to our various writers



GRANA

• Hong Kong
• Retail Apparel and Fashion
• 1 - 100 Employee

• US Customer Service Manager

  • May 2017 - Nov 2017

  Managed all US customer service hours for the retail platform, working remotely for Hong Kong HQ Managed the logistics for our NYC retail pop-up shops, dealing mostly with the supply of inventory Managed all US customer service hours for the retail platform, working remotely for Hong Kong HQ Managed the logistics for our NYC retail pop-up shops, dealing mostly with the supply of inventory



Rukkus [Acquired by TickPick]

• United States
• Entertainment Providers
• 1 - 100 Employee

• Customer Service Manager

  • Aug 2015 - May 2017

  Recruited, trained and managed the award-winning FanOps customer and broker support team, with outsourced employees in California and the Philippines Organized and analyzed customer feedback data to effectively communicate with the engineers and executives, and influenced improvements to the customer experience Onboarded federally registered ticket brokers and maintained relationships, providing secondary marketplace tickets to customers in a cost effective and friendly manner Recruited, trained and managed the award-winning FanOps customer and broker support team, with outsourced employees in California and the Philippines Organized and analyzed customer feedback data to effectively communicate with the engineers and executives, and influenced improvements to the customer experience Onboarded federally registered ticket brokers and maintained relationships, providing secondary marketplace tickets to customers in a cost effective and friendly manner



SET Artist Management

• United States
• Entertainment Providers
• 1 - 100 Employee

• Marketing Assistant

  • Sep 2014 - Jan 2015

  Create and manage venue relationships for the SET Artist/DJ roster Organize "mini-tours" for the artists, by booking venues and travel accommodations for the talent Segment music taste in new markets, and work with artists to curate the proper music Directly assist the CEO on administrative and business development tasks Create and manage venue relationships for the SET Artist/DJ roster Organize "mini-tours" for the artists, by booking venues and travel accommodations for the talent Segment music taste in new markets, and work with artists to curate the proper music Directly assist the CEO on administrative and business development tasks



RED Distribution

• Musicians
• 1 - 100 Employee

• Lifestyle Representative

  • Jan 2014 - May 2014

  Grassroots/guerrilla marketing for bands/artists signed to RED's independent labels Plan and execute outside-the-box marketing ideas (spray chalk on Manhattan streets, viral videos, student engagement, etc.) Promote live events both before and during the event, and help to provide a welcoming experience for the talent Grassroots/guerrilla marketing for bands/artists signed to RED's independent labels Plan and execute outside-the-box marketing ideas (spray chalk on Manhattan streets, viral videos, student engagement, etc.) Promote live events both before and during the event, and help to provide a welcoming experience for the talent



TY KU Sake

• United States
• Beverage Manufacturing
• 1 - 100 Employee

• Marketing Intern

  • May 2012 - Jan 2014

  Administrative tasks, such as scheduling and financing, directly for the Office Manager Organize and execute product tastings in various venues (liquor stores, supermarkets, gyms, etc.) Hands on customer support, primarily through social media channels Administrative tasks, such as scheduling and financing, directly for the Office Manager Organize and execute product tastings in various venues (liquor stores, supermarkets, gyms, etc.) Hands on customer support, primarily through social media channels