Robert Licciardi, DMBA

New Business Development Engineer at Tower Water
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us****@****om
(386) 825-5501

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Experience

    • United States
    • Chemical Manufacturing
    • 1 - 100 Employee
    • New Business Development Engineer
      • Aug 2023 - 5 months

      New York City Metropolitan Area Tower Water provides HVAC water treatment, equipment sales, testing, training, tower/coil cleaning, water softeners, and deliveries. We offer ASHRAE services, sand filters, process water treatment, pipe cleaning, specifications, installations, and more. Tower Water partners for services like testing, repairs, disposal, and access panels.

    • United States
    • Oil and Gas
    • 1 - 100 Employee
    • Service Technician- Journeyman
      • Mar 2022 - 1 year 10 months

      Bronx, New York, United States Local 638 - Emergency Mechanic providing NYC, Upstate, Long Island and NJ residents with heat and hot water

    • United Kingdom
    • Utilities
    • 700 & Above Employee
    • Emergency Energy Plant Technician
      • Mar 2019 - Aug 2022

      Bronx, New York Local 638 - Emergency Mechanic providing NYC, Upstate, Long Island and NJ residents with heat and hot water

    • Internet Sales Manager
      • Oct 2017 - Mar 2019

      East Hanover Current Internet Sales Manager for both Nielsen Dodge and Nielsen Chevy. Managing a team of representatives with the responsibility to maximize the dealership’s efficiency, productivity and profitability. Leader for all department’s digital marketing strategies including, but not limited to search engine optimization, online reputation management, social networking, social media management, viral video marketing, SEM, email marketing, and website development. • Responsible for consistently… Show more Current Internet Sales Manager for both Nielsen Dodge and Nielsen Chevy. Managing a team of representatives with the responsibility to maximize the dealership’s efficiency, productivity and profitability. Leader for all department’s digital marketing strategies including, but not limited to search engine optimization, online reputation management, social networking, social media management, viral video marketing, SEM, email marketing, and website development. • Responsible for consistently increasing website traffic (see attached) • Resolve escalated customer issues; administers processes to ensure the issue does not reoccur; increased Customer Satisfaction Index (CSI). • Delivered sales presentations, conducted seminars and led meetings with clients and external vendors and advisors. • Identify areas of opportunity with creation of call center performance reports; collected, analyzed, and summarized data and trends. • Responsible for development of sound policies and procedures for the Special Finance, BDC, and Sales departments to limit financial risk and improve productivity. • Identified trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments. • Assisted Sales Management Team in performing TO’s as well as penciling, and receiving deposits over the phone and email. Show less

    • United States
    • Book and Periodical Publishing
    • 200 - 300 Employee
    • Digital Account Executive
      • Jul 2016 - Mar 2018

      Woodbridge, New Jersey

    • Director
      • Jun 2016 - Mar 2017

      Anywhere, Everywhere

    • Director of Virtual Sales- Contract
      • Mar 2016 - Jul 2016

      Monmouth Junction, New Jersey Building and managing a team of representatives with the responsibility to maximize the dealership’s efficiency, productivity and profitability. Leader for all department’s digital marketing strategies including, but not limited to search engine optimization, online reputation management, social networking, social media management, viral video marketing, SEM, email marketing, and website development.  Responsible for consistently increasing website traffic (see attached) … Show more Building and managing a team of representatives with the responsibility to maximize the dealership’s efficiency, productivity and profitability. Leader for all department’s digital marketing strategies including, but not limited to search engine optimization, online reputation management, social networking, social media management, viral video marketing, SEM, email marketing, and website development.  Responsible for consistently increasing website traffic (see attached)  Resolve escalated customer issues; administers processes to ensure the issue does not reoccur; increased Customer Satisfaction Index (CSI).  Delivered sales presentations, conducted seminars and led meetings with clients and external vendors and advisors.  Identify areas of opportunity with creation of call center performance reports; collected, analyzed, and summarized data and trends.  Responsible for development of sound policies and procedures for the Special Finance, BDC, and Sales departments to limit financial risk and improve productivity.  Identified trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.  Assisted Sales Management Team in performing TO’s as well as penciling, and receiving deposits over the phone and email. Show less

    • United States
    • Advertising Services
    • 700 & Above Employee
    • Digital Marketing Consultant
      • May 2014 - Jul 2016

      New Brunswick, New Jersey As one of YP's Digital Marketing Consultant's, I am able to help transform the local business landscape by impacting the success of business owners. We drive traffic to their doors by developing and selling holistic media plans to effectively cultivate new business and manage their brand online, including but not limited to the following media solutions: SEM, SEO, listings management, website design, mobile advertising, direct mail, print targeted campaigns, etc. As we continue to… Show more As one of YP's Digital Marketing Consultant's, I am able to help transform the local business landscape by impacting the success of business owners. We drive traffic to their doors by developing and selling holistic media plans to effectively cultivate new business and manage their brand online, including but not limited to the following media solutions: SEM, SEO, listings management, website design, mobile advertising, direct mail, print targeted campaigns, etc. As we continue to expand our leadership in the mobile local ad market we find ourselves with several distinctions including; ranking among the top 50 digital media companies in the world, owner of the 31st largest website (YP.com) and a top 40 mobile app (YPmobile). Daily Responsibilities: • Utilize consultative sales skills to assess client needs and educate on the power of YP services to enhance business opportunities. • Work directly in the field to research and cultivate leads to build a strong pipeline of growth. • Strong focus on continuously meeting and exceeding sales goals on a monthly basis. • Network within the local community to promote the YP brand and services to launch businesses to the next levels of success. • Utilize entrepreneurial mindset to manage territory through creative communication and marketing strategies to engage local businesses. • Effectively manage, support and continually update Salesforce with all appointments, pitches and pending dollars. • Serve as an industry expert to educate decision makers and build rapport by keeping up with the latest trends to break down barriers and close sales. • Follow processes with accuracy and attention to detail such as collecting data, contracts, SEM, SEO, OEM, etc. and moving them through the appropriate channels. • Engage in opportunities to excel in terms of career growth. Show less

    • Director of Business Development
      • Jan 2012 - Aug 2014

      Managing a team of representatives with the responsibility to maximize the dealership’s efficiency, productivity and profitability. Leader for all department’s digital marketing strategies including, but not limited to search engine optimization, online reputation management, social networking, viral video marketing, pay-per- click, email marketing, and website development; which led to record breaking dealership sales. • Responsible for consistently increasing website traffic by 30%… Show more Managing a team of representatives with the responsibility to maximize the dealership’s efficiency, productivity and profitability. Leader for all department’s digital marketing strategies including, but not limited to search engine optimization, online reputation management, social networking, viral video marketing, pay-per- click, email marketing, and website development; which led to record breaking dealership sales. • Responsible for consistently increasing website traffic by 30% which led to record breaking dealership sales • Resolve escalated customer issues; administers processes to ensure the issue does not reoccur; increased Customer Satisfaction Index (CSI) by 17%. • Delivered sales presentations, conducted seminars and led meetings with clients and external vendors and advisors. • Identify areas of opportunity with creation of call center performance reports; collected, analyzed, and summarized data and trends. • Responsible for development of sound policies and procedures for the Special Finance, BDC, and Sales departments to limit financial risk and improve productivity.. • Identified trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments. Show less

    • Director of Business Development
      • Aug 2013 - May 2014

      • Responsible for training new and existing sales personal in phone strategies, professional techniques to counter customer objections, follow-up, CRM training, create and implement sales procedures, • Ensure maximum ROI on all lead generation, lead regeneration, receive and track lead credits, develop and maintain reports on monthly lead cost analysis, and lease returns, • Read and report continued auto market trends, cross-shopping competitors, • Responsible for development of… Show more • Responsible for training new and existing sales personal in phone strategies, professional techniques to counter customer objections, follow-up, CRM training, create and implement sales procedures, • Ensure maximum ROI on all lead generation, lead regeneration, receive and track lead credits, develop and maintain reports on monthly lead cost analysis, and lease returns, • Read and report continued auto market trends, cross-shopping competitors, • Responsible for development of sound procedures for the Special Finance department by improving productivity of both new and used by a beginning 3 month average of 50 units. • Assisted Sales Management Team in performing TO’s as well as penciling, and receiving deposits over the phone and email. Show less

    • VP of Business Development
      • 2008 - 2013

      • Coordinated and provided proposals to prospective client companies, referral sources and other interested parties. • Responsible for developing marketing strategies while leading entire sales organization and driving sales campaigns. • Developed and built relationships to generate new business referrals. • Directed staffing, training, and performance evaluations for sales team. • Coached and empowered sales team to achieve peak performance and meet objectives set forth by… Show more • Coordinated and provided proposals to prospective client companies, referral sources and other interested parties. • Responsible for developing marketing strategies while leading entire sales organization and driving sales campaigns. • Developed and built relationships to generate new business referrals. • Directed staffing, training, and performance evaluations for sales team. • Coached and empowered sales team to achieve peak performance and meet objectives set forth by management. • Reviewed analysis of sales activities and forecasted data to determine progress toward goals and objectives. • Reviewed market analysis to determine client needs and developed sales campaigns to accommodate goals for the company. Show less

    • Associate Administrator
      • 2003 - 2008

      Bronx, NY Responsible for the overall operations of Diagnostic and Treatment facility and effective operation of acute care programs affiliated with major teaching hospitals. • Liaison between administration, medical, and ancillary staff • Reported directly to governing board • Presented budget for board approval and prudently managed resources within those budgetary guidelines according to company policy and within ethical corporate governance guidelines. • Ensured continuous quality… Show more Responsible for the overall operations of Diagnostic and Treatment facility and effective operation of acute care programs affiliated with major teaching hospitals. • Liaison between administration, medical, and ancillary staff • Reported directly to governing board • Presented budget for board approval and prudently managed resources within those budgetary guidelines according to company policy and within ethical corporate governance guidelines. • Ensured continuous quality assurance and improvement goals were met • Ensured compliance with all regulatory agencies • Developed policy and procedures • Negotiated vendor and insurer contracts • Directed Billing, A/R, and A/P Departments Show less

Education

  • St. Johns University
    Bachelor of Science (B.S.), Legal Studies
  • American Intercontinental University
    Master of Business Administration (MBA), Hospital Management
  • American Intercontinental University
    Master of Business Administration (MBA), Business Administration and Management, General

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