Facility Solutions Manager

• Nov 2022 - Present

Results-driven Facility Solutions Manager with a passion for optimizing facility operations and delivering exceptional service. Trusted advisor and extension of the management team. Proactive in identifying opportunities, solving problems, and managing end-to-end solutions. Expertise in white-glove inspections, client service, workforce management, and cost control. 🛠️ Experience: As a Facility Solutions Manager at City Wide Facility Solutions, I oversee route schedules, conduct building inspections, and address maintenance needs. Manage 2nd shift operations and swiftly resolve client requests using proprietary software. Coordinate crews for contracted and extra service work, ensuring seamless service delivery. 🌟 Accomplishments: ✅ Retained and expanded high-value contract clients, driving revenue retention. ✅ Exceeded monthly extra service goals through exceptional delivery and cross-selling. ✅ Implemented process improvements, enhancing operational efficiency and cost savings. Let's connect to discuss how I can optimize your facility maintenance needs. Show less

General Manager of Starbucks

• Jul 2018 - May 2021

Manage two Starbucks locations including an interior cafe Starbucks as well as a stand alone Drive Thru Starbucks Manage two Starbucks locations including an interior cafe Starbucks as well as a stand alone Drive Thru Starbucks

General Manager of Starbucks

• Oct 2017 - Jul 2018

General Manager of Starbucks in Park MgM General Manager of Starbucks in Park MgM

Customer 1st Promise/High Performing Team Specialist

• Apr 2014 - Oct 2017

• Create learning content and lead meetings for groups of associates across the division including District Staff and Store Management • Assist with the management of 5,000 associates in the roll out of the Customer 1st Promise. Currently managing the adoption of 7 stores with 840 associates. • Drive Loyalty, Advocacy, and Sales by creating emotional connections with Customers and Associates. • Calibrate with existing managers on tool utilization and comprehension of reporting and behavior changes • Create reporting to represent success and opportunities in order to inspire behavior change • Manage Associate behaviors by conducting detailed walks with managers focusing on Friendly and Fresh opportunities • Conduct Acknowledgment Walks to recognize associates doing well and alert managers on potential gaps in understanding/willingness with store associates • Assist District Human Resources Manager with all matters of Customer 1st and Culture Council/Customer 1st Teams • Assist in organizing and running multiple community events within the area. Show less

Store Manager

• Jun 2006 - Apr 2014

• Certified Coffee Master and selected to attend Coffee Origins 2014 • Manager of the Quarter Q1FY13 as well as 4 BRAVO awards for excellence in Store Cleanliness and Food Safety • Partner Development Lead in District 593 - Achieved YOY increase in SS/ASM movement through peer mentorship • Assembled Store Action Plans to solve operational oppurtunites, improve financial performance, and bridge sales gaps • Structured Development Plans to help Baristas/ Supervisors based on strengths and opportunities • Interviewed, hired, and trained partners to Barista, Barista Trainer, Shift Supervisor, Assistant Manager, and Store Manager roles • Lead and organized community events Show less

Shift Supervisor

• Apr 2005 - Jul 2006