Experience

PowerON Services, Inc.

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2013 - Present



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• iPhone Tier 2 Specialist

  • Oct 2007 - Oct 2010

  Customer Service Level 2 Technician for IOS Devices.

• Technician

  • Sep 2001 - Oct 2007

  Customer Service Level 1 Technician for Desktop, Portable and Wireless



Expresspoint Technology

• Computer Technician

  • Jun 1996 - Jan 2001

  Duties included overseeing warranty work of laptop, desktop, and server repair for Hewlett Packard. Duties also included assisting in the development of the multi vendor laptop repair for COMP USA. Also assisted the IT department with troubleshooting, configuring and maintaining NT workstations for all the employees, and setting up test stations for various work areas in the warehouse. Duties included overseeing warranty work of laptop, desktop, and server repair for Hewlett Packard. Duties also included assisting in the development of the multi vendor laptop repair for COMP USA. Also assisted the IT department with troubleshooting, configuring and maintaining NT workstations for all the employees, and setting up test stations for various work areas in the warehouse.



Pizza Hut

• United States
• Restaurants
• 700 & Above Employee

• Manager

  • Jan 1992 - May 1996



United States Marine Corps

• United States Marine Corps

  • Jul 1987 - Jul 1991

  Radio Comunications Radio Comunications