Head of Operations

• Dec 2022 - Present

Technical Product Manager

• May 2022 - Dec 2022

Promoted from CBE Product Manager. Continuing with ownership for the Central Booking Engine but extending beyond to all technical products within the retail ecosystem. Operating as a technical representative for the product team at key business boards and forums. Added line responsibility for retail system managers and product owners to support the BAU and project lifecycles for Retail Products.

Product Manager

• Sep 2019 - May 2022

The CBE Product Manager is responsible for the LNER Central Booking Engine’s successful and continuousbusiness as usual functionality, and future development and ensuring that it is enabling best in classcustomer experiences as the heart of our mutli-million-pound direct retail estate.The role will ensure that the CBE roadmap aligns to LNER strategic vision, satisfies user needs and provides acompelling user experience building loyalty, brand value and revenue generation.The CBE product manager will work closely with the experience, delivery and architecture functions to ensurethat development is aligned to the wider digital team vision.

Product Manager / Owner

• Jan 2018 - Sep 2019

Providing a focal point for Docman Connect product. Planning sprint activity, managing a backlog of work and ensuring initiatives are delivered on time and within acceptable estimate range.Functioning as the expert in the product and engaging stakeholders at all levels to ensure effective management of all change. Providing a focal point for Docman Connect product. Planning sprint activity, managing a backlog of work and ensuring initiatives are delivered on time and within acceptable estimate range.Functioning as the expert in the product and engaging stakeholders at all levels to ensure effective management of all change.

Business Analyst

• Apr 2015 - Dec 2017

‘Drax Group’s principal activities are electricity production, electricity sales to business customers, and processing sustainable biomass for use in electricity production. With carbon abatement central to the business strategy, our Group is transforming itself into a predominantly biomass-fuelled power provider through burning sustainable biomass in place of coal and providing the UK with cost effective, low carbon and reliable renewable power. Our Group owns and operates the largest power station in the UK, typically responsible for supplying some 7-8% of the UK's electricity. Upstream we have a presence in the US focused on developing and operating wood pellet plants for the self-supply of some of our sustainable biomass requirements. At the other end of the supply chain, our retail arm, Haven Power, serves the electricity needs of a growing number of business customers.’

Business Change Analyst

• Nov 2014 - Apr 2015

Working alongside the department head to deliver a transformational strategic change programme, driving change management initiatives and providing analytical support.Key Responsibilities- Change management- Integrating with all areas of the business- Carrying out detailed analysis alongside the category management teams- Promoting the integrated procurement and supply chain model Working alongside the department head to deliver a transformational strategic change programme, driving change management initiatives and providing analytical support.Key Responsibilities- Change management- Integrating with all areas of the business- Carrying out detailed analysis alongside the category management teams- Promoting the integrated procurement and supply chain model

Business Analyst

• May 2013 - Nov 2014

Joined the future leadership initiative at the Shepherd group to work on a strategic programme of change conceived at chief executive level.Working on a number of projects in a dynamic role mixing business analysis and project management to ensure the targets set by the programme are achieved and the benefits of the programme permanent. Joined the future leadership initiative at the Shepherd group to work on a strategic programme of change conceived at chief executive level.Working on a number of projects in a dynamic role mixing business analysis and project management to ensure the targets set by the programme are achieved and the benefits of the programme permanent.

Project Manager

• Oct 2010 - May 2013

Providing project management through a combination of PRINCE2 techniques. Managing a complex portfolio of projects of varying degree's of complexity from small regulatory changes to full bespoke systems. Providing the business with a contact point for the change department and providing regular updates through both time driven and ad hoc reports. Support to both the Business Services Director and the Programme manager as required to fufil a varity of objectives within the business. Providing project management through a combination of PRINCE2 techniques. Managing a complex portfolio of projects of varying degree's of complexity from small regulatory changes to full bespoke systems. Providing the business with a contact point for the change department and providing regular updates through both time driven and ad hoc reports. Support to both the Business Services Director and the Programme manager as required to fufil a varity of objectives within the business.