Network Infrastructure Technician

• Nov 2020 - Present

Tutor

• Jan 2020 - Nov 2020

Management

• Feb 2007 - Jul 2018

• Trained, developed, and retained employees by using strong communication skills and implementing accountability on myself and my employees• Delivered excellent customer service to over 1000+ customers from different demographics every shift by empathizing, relating, and communicating with the customer on their problems

Management

• Feb 1998 - Jan 2007

• Maximized sales of used and new product by strategic visual merchandizing. • Trained, developed, and retained employees by using strong communication skills and implementing accountability on myself and my employees• Met Loss Prevention, sales, new member goals to be within company guidelines for 2006. • Maintained active member percentage through strong customer service and understanding the needs of every customer• Was nominated for rookie of the year for new store managers. • Won an award for being number two in the state for Blockbuster online signups