Robert Kaysen
Team Lead User Experience Research at Ada Health- Claim this Profile
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Deutsch Native or bilingual proficiency
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Englisch Native or bilingual proficiency
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Bio
Emily Hebard
I worked with Rob at Zettle. As his manager I saw him: - skilfully manage multiple priorities and generate a work plan that supported business needs - drive alignment by bringing together a variety of stakeholders across different teams and defining research goals - create impact with research insights that helped the business think differently about their customers, and therefore the product roadmap - build an inclusive and open team culture with activities that created space for sharing and fun - effectively mentor other researchers and designers in the craft of research Working with Rob was truly a pleasure and I hope our paths cross again one day.
Maria Björklund
I had the privilege of working together with Rob at Designit Stockholm, both in projects and as his manager. Rob has that fantastic combination of being both highly creative and very analytical - just what you are looking for in a service designer. I especially appreciate his ability to dive heads on into new challenges with nothing but curiosity, empathy and willingness to learn. Coming from Design Research, Rob quickly picked up the essence of service design and brought it into practice during his time at Designit. He also made a great impact to the studio culture by being an excellent team mate, contributing with a solution-oriented mindset and warm personality. I can only congratulate anyone who gets to work with Rob!
Emily Hebard
I worked with Rob at Zettle. As his manager I saw him: - skilfully manage multiple priorities and generate a work plan that supported business needs - drive alignment by bringing together a variety of stakeholders across different teams and defining research goals - create impact with research insights that helped the business think differently about their customers, and therefore the product roadmap - build an inclusive and open team culture with activities that created space for sharing and fun - effectively mentor other researchers and designers in the craft of research Working with Rob was truly a pleasure and I hope our paths cross again one day.
Maria Björklund
I had the privilege of working together with Rob at Designit Stockholm, both in projects and as his manager. Rob has that fantastic combination of being both highly creative and very analytical - just what you are looking for in a service designer. I especially appreciate his ability to dive heads on into new challenges with nothing but curiosity, empathy and willingness to learn. Coming from Design Research, Rob quickly picked up the essence of service design and brought it into practice during his time at Designit. He also made a great impact to the studio culture by being an excellent team mate, contributing with a solution-oriented mindset and warm personality. I can only congratulate anyone who gets to work with Rob!
Emily Hebard
I worked with Rob at Zettle. As his manager I saw him: - skilfully manage multiple priorities and generate a work plan that supported business needs - drive alignment by bringing together a variety of stakeholders across different teams and defining research goals - create impact with research insights that helped the business think differently about their customers, and therefore the product roadmap - build an inclusive and open team culture with activities that created space for sharing and fun - effectively mentor other researchers and designers in the craft of research Working with Rob was truly a pleasure and I hope our paths cross again one day.
Maria Björklund
I had the privilege of working together with Rob at Designit Stockholm, both in projects and as his manager. Rob has that fantastic combination of being both highly creative and very analytical - just what you are looking for in a service designer. I especially appreciate his ability to dive heads on into new challenges with nothing but curiosity, empathy and willingness to learn. Coming from Design Research, Rob quickly picked up the essence of service design and brought it into practice during his time at Designit. He also made a great impact to the studio culture by being an excellent team mate, contributing with a solution-oriented mindset and warm personality. I can only congratulate anyone who gets to work with Rob!
Emily Hebard
I worked with Rob at Zettle. As his manager I saw him: - skilfully manage multiple priorities and generate a work plan that supported business needs - drive alignment by bringing together a variety of stakeholders across different teams and defining research goals - create impact with research insights that helped the business think differently about their customers, and therefore the product roadmap - build an inclusive and open team culture with activities that created space for sharing and fun - effectively mentor other researchers and designers in the craft of research Working with Rob was truly a pleasure and I hope our paths cross again one day.
Maria Björklund
I had the privilege of working together with Rob at Designit Stockholm, both in projects and as his manager. Rob has that fantastic combination of being both highly creative and very analytical - just what you are looking for in a service designer. I especially appreciate his ability to dive heads on into new challenges with nothing but curiosity, empathy and willingness to learn. Coming from Design Research, Rob quickly picked up the essence of service design and brought it into practice during his time at Designit. He also made a great impact to the studio culture by being an excellent team mate, contributing with a solution-oriented mindset and warm personality. I can only congratulate anyone who gets to work with Rob!
Experience
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Ada Health
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Germany
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Hospitals and Health Care
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200 - 300 Employee
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Team Lead User Experience Research
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Apr 2023 - Present
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Senior UX Researcher
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Sep 2022 - Present
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Zettle by PayPal
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Sweden
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Financial Services
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200 - 300 Employee
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Senior User Experience Researcher
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Feb 2021 - Jul 2022
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Designit
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Denmark
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Design Services
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700 & Above Employee
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Service Designer
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Feb 2020 - Jan 2021
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Coloplast
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Denmark
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Medical Equipment Manufacturing
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700 & Above Employee
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User Researcher
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Nov 2015 - Mar 2019
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Luftwaffe - German Airforce
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Germany
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Defense and Space Manufacturing
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200 - 300 Employee
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Conscript
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Oct 2010 - Mar 2011
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Design3 GmbH
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Germany
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Design
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1 - 100 Employee
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Intern
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Sep 2010 - Sep 2010
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Education
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2011 - 2015
Glasgow School of Art
Bachelor of Design with Honours -
2013 - 2013
Pratt Institute
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