Experience

Revivn

• United States
• Software Development
• 1 - 100 Employee

• General Manager of E-Commerce

  • Mar 2023 - Present

• Operations Manager

  • Jan 2022 - Mar 2023

  - Oversee all west coast warehouse operations, which includes shipping, receiving, and our technician department.- Established 5S and lean warehousing practices.- Increased the team size by over 100% and established a culture of accountability & productivity.- Identify and develop high potential team members.- Partnered with the finance and leadership teams to create and split P&L by region.- Create and implement new KPI’s that align with P&L / Revenue goals.



Clutter

• United States
• Consumer Services
• 100 - 200 Employee

• Northeast Region Field Supervisor (NY)

  • Oct 2020 - Nov 2021

  - Manage a team of 20-30 employees in two locations. (Queens & Yonkers)- Monitor Key Performance Indicators and meet goals through performance management.- Hold employees accountable through coaching and disciplinary action.- Ensure team members follow specific methods and operating procedures in order to successfully complete their work safely and efficiently.- Proactively work on labor planning and staffing.- Conduct interviews and make hiring decisions. - Actively train new hire classes through a combination of presentations and hands-on learning.- Conduct Behavior Based Safety Observations in the field to identify gaps in performance and safety.

• Logistics Coordinator

  • Mar 2020 - Oct 2020

  - Coordinating transportation providers to ensure prompt and proper movement of shipments.- Responding to customer inquiries and referring clients to the proper channels while keeping response times under 1 hour.- Reviewing purchase orders and shipping documents to ensure accuracy.- Partnering with operations to coordinate special shipping arrangements as necessary.- Tracking and fixing shipping errors.- Preparing bills and invoices.- Ensuring that the quality of all services provided meets the required standards.- Developing/documenting processes that make the supply chain more efficient and organized.- Analyzing our software and partnering with the Product team to implement updates and make the user experience seamless.

• Northeast Region Field Supervisor (NJ)

  • Jul 2019 - Mar 2020

  - Co-Manage a team of 25-60 employees. - Monitor Key Performance Indicators and meet goals through performance management.- Hold employees accountable through coaching and disciplinary action.- Ensure team members follow specific methods and operating procedures in order to successfully complete their work safely and efficiently.- Proactively work on labor planning and staffing.- Conduct interviews and make hiring decisions. - Actively train new hire classes through presentations and hands-on learning.

• Lead Driver

  • Jul 2018 - Jul 2019

  - Responsible for managing the customer experience by connecting with customers to ensure they receive excellent quality of service.- Safely operate a 16-26 foot box truck. - Perform pre and post trip DOT inspections.-Manage the team and our time in compliance with Clutter’s policies. -Engage coworkers to improve the quality of the team and lead by example.-Responsible for holding a team of 2-5 associates accountable to completing tasks safely and efficiently.