Robert James

Regional Agent Officer (Account Manager) at Telecel Zimbabwe
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Contact Information
us****@****om
(386) 825-5501
Location
Bulawayo, Zimbabwe, ZW

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Credentials

  • The Fundamentals of Digital Marketing
    Google
    Dec, 2019
    - Nov, 2024

Experience

  • Telecel Zimbabwe
    • Zimbabwe
    • Telecommunications
    • 300 - 400 Employee
    • Regional Agent Officer (Account Manager)
      • Oct 2013 - Present

       I am primarily responsible for recruiting, establishing and managing a network of agents and merchants, as well as growing the number of subscribers registered onto the TeleCash platform. Territory: Between 2013-2015 I covered the whole of Midlands, Kadoma, Mhondoro Ngezi district, Chirumanzu district and Chivhu. 2015 to-date: Bulawayo Metropolitan & Matabeleland SouthResponsibilities include:  Identify, appoint, train and update all agents and merchants to ensure that they are able to deliver service to their customers. Compile and submit reports to the Sales & Distribution Manager on all sales and business activities within the region. Attend to Agent/Merchant and Customer TeleCash queries and complaints to maximize customer satisfaction. Monitor Agent Liquidity through MFS System and ensure that Agents have enough float and cash for disbursement. Identify and establish new Business Development within the region. Manage existing Merchants and Corporate Bulk Payers within the region. Manage employed Brand Ambassadors by delegating duties and ensuring that they meet set targets. Key Account Management. Manage Provincial and Regional branches of KNAs in the region.

  • Dunlop Zimbabwe (Pvt) Ltd
    • Senior Technical Sales Consultant
      • Jan 2003 - Oct 2013

       I supervised the Southern Region Sales team. I was responsible for Relationship Management of Key Accounts of the Southern Region. I managed daily business of a third of the Southern Region client base.Responsibilities included:  Increasing sales volumes. Supervising the Sales team. Organising, coordinating and presenting Tyre Appreciation Courses to both retailers and end-users of our products. Providing after-sales customer service. Assisting the Public Relations Department in “Corporate Event Management”, e.g. ZITF, MINENTRA, Corporate Golf Day, Customer Socials.

  • Edgars Stores Zimbabwe
    • Zimbabwe
    • Retail
    • 200 - 300 Employee
    • Accounts Clerk
      • 1998 - 1999

       Processed new account applications. Received account payments. Did some merchandising.  Processed new account applications. Received account payments. Did some merchandising.

Education

  • IMM Graduate School
    Bachelor of Business Administration - BBA, MARKETING MANAGEMENT
    2014 - 2017
  • IMM Graduate School
    DIPLOMA, Marketing/Marketing Management, General
    -

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