Experience

UFC GYM Philippines

• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Service Specialist

  • May 2018 - Present

   Handles and optimizes all administrative operations for the gym. Scope of responsibilities includes: Sales, Front Desk Management, Customer Care, and Customer Retention  Responsible for creating, improving, developing and implementing interdepartmental process improvement plans to ensure proper tasks are done efficiently and effectively o Implemented a new way of tracking advanced classes o Implemented a better way of cash handling; this includes cash/check deposits, change fund, cash box  Supervises customer concerns, complaints, requests and refunds  Ensures that manpower is optimized fully and is present during their shift  Implements the first roving morning schedule  Improved the endorsement system and compliance monitoring  Organized ‘pocket events’ for the gym while collaborating with various companies  Serves as the interim Branch Manager in the absence of the Branch Manager Show less



Trifecta Martial Arts

• Singapore
• Spectator Sports
• 1 - 100 Employee

• Operations Manager

  • Jan 2015 - Jan 2017

   Liaises with the Singapore Taekwondo Federation (National Governing Body) on all processes and guidelines  Manages the overall maintenance of the branches  In-charge of Fire and Safety compliance across all branches  Coordinates and communicates to the various branches the information flow, Warehouse management, equipment purchasing/ ordering, and different events logistics  Liaises with the Singapore Taekwondo Federation (National Governing Body) on all processes and guidelines  Manages the overall maintenance of the branches  In-charge of Fire and Safety compliance across all branches  Coordinates and communicates to the various branches the information flow, Warehouse management, equipment purchasing/ ordering, and different events logistics



J H KIM TAEKWONDO INSTITUTE

• 1 - 100 Employee

• Senior Instructor

  • Aug 2013 - Dec 2014

   Conducts all classes of all levels; this includes Sparring, Patterns, Self-defense, for Adults, Teens, Kids, and Toddlers alike Conducts trial lessons to new interested parties Recommends students for Seminars and Competitions Does Student Level Assessments Conceptualizes in-house Seminars and Workshops, Program/Curriculum development

• Operations Manager

  • Jul 2012 - Jul 2013

   Liaises with the Singapore Taekwondo Federation (National Governing Body),  Responsible for the overall maintenance of the branches In-charge of Fire and Safety compliance Coordinates between branches and information flow

• Senior Managing Instructor

  • May 2010 - Jul 2012

   Conducts all classes of all levels; this includes Sparring, Patterns, Self-defense, for Adults, Teens, Kids, and Toddlers alike Conducts trial lessons to new interested parties Recommends students for Seminars and Competitions Does Student Level Assessments Conceptualizes in-house Seminars and Workshops, Program/Curriculum development Manages new and existing guests and customers by answering inquiries and questions Handles manpower allocation In-charge of collections and general maintenance of the branch Provides creative marketing visuals Serves as the liaison to the parents, instructors, and tournament directors Show less



K.E.E.P. Learning Center

• Head Math Teacher

  • Nov 2007 - Aug 2009

   Led the tutoring of certain subjects as High School Math, Basic Algebra, Trigonometry, Basic Geometry, Plane and Solid Analytic Geometry, Basic Inorganic Chemistry, Physics, Statistics & Probability  Led the tutoring of certain subjects as High School Math, Basic Algebra, Trigonometry, Basic Geometry, Plane and Solid Analytic Geometry, Basic Inorganic Chemistry, Physics, Statistics & Probability



Asian Eye Institute

• Philippines
• Medical Practices
• 100 - 200 Employee

• Surgical Coordinator

  • Apr 2007 - Nov 2007

   Prepares quotations for surgery patients  Coordinates and plans schedules for patients, OR staff, and doctors  Checks for the availability of materials/implants both for charity and private patients  Facilitates the requirements with PhilHealth regarding discounts/contributions,  Converts patient consultation to either surgery or procedure  Prepares quotations for surgery patients  Coordinates and plans schedules for patients, OR staff, and doctors  Checks for the availability of materials/implants both for charity and private patients  Facilitates the requirements with PhilHealth regarding discounts/contributions,  Converts patient consultation to either surgery or procedure



The Coffee Bean & Tea Leaf®

• Singapore
• Food and Beverage Services
• 700 & Above Employee

• Management Trainee Program

  • Jun 2006 - Mar 2007

   Assumed MT1 position from October ‘06 to March ’07 at the Salcedo branch  Serves as the second in command from OIC handling various tasks like payroll management, operation supplies control, production and warehouse orders, reports, training, major decision making  Assumed MT2 position from June ’06 to October ’06 at the Mall of Asia branch,  Handles basic managerial functions like ordering milk, ordering change fund, scheduling of repairs, par stocking, FIFO, running shifts, minor decision making Show less