Experience

Millsapps, Ballinger & Associates (MB&A)

• United States
• Software Development
• 1 - 100 Employee

• Business Systems Analyst

  • Nov 2022 - Present

  Working with Salesforce as a Business Systems Analyst Working with Salesforce as a Business Systems Analyst



Provisions Group

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Project Management Consultant

  • Mar 2021 - Jun 2022

  CLOVER HEALTH (CONTRACTOR THROUGH PROVISIONS GROUP) - FRANKLIN, TN (March 2021 June 2022)Sr. Business Analyst• Elicitation of requirements for Risk Adjustment (RAF) team that are complete, concise, accurate and traceable. • Oversee and support Engineers for Jira’s answering questions in an expedient manner.• Document RAF processes in LucidCharts, and Google Docs.• Verify files using Postgres SQL.• Analyzed Data files using Postgres SQL.• Utilized AWS Cloud services.• Ensured Encounter and Supplemental Diagnosis information Processes completed error free.• Ensured that Encounter and supplemental files were transmitted to Vendor SFTP site for CMS processing.• Oversaw RAF submittal for prior years adjustment to risk factor.• Work with development teams along with communicating the requirements to stakeholders.• Worked with multiple stakeholders across several disciplines.• Worked with outside vendors.• Communicated impediments that may affect targeted deliverable dates to management.• Facilitated user acceptance testing to ensure what was developed meets business defined purpose.• Provided support and subject matter expertise to the business and IT as needed



AHEAD

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Manager

  • Feb 2020 - May 2020

  • Managed Backlog of over 4000 OS servers and SQL servers to be upgraded from out of support products.• Managed Product Backlog of over 400 applications whose products needed upgrading due to a change in OS or SQL• Supported over 100 hospital facilities in their application, OS, and SQL upgrades.• Interfaced with vendors and facilitated technical move of applications to new OS and SQL platforms.• Assisted and removed project upgrade blockers for hospital facilities IT departments.• Created documentation for Upgrade plans and Requirements to facilities for applications.• Provided guidance and assistance to resolve issues, deficiencies, and quality of applications.• Facilitated weekly upgrade status meetings with facilities and coordinated stakeholder calls.



Gränges Group

• Sweden
• Manufacturing
• 200 - 300 Employee

• Software Engineer II

  • May 2018 - Nov 2019

  • Analyzed design and coding of Level 4 EDI messaging between new machine process software and legacy systems at six different integration points.• Analyzed data from level 4 EDI messages.• Documented “As Is” and “To Be” workflows in MS Visio.• Documented designed and coded new workflows for legacy lab certification process.• Designed and coded new physical property interface to interface legacy system.• Support for legacy applications in shop floor data collection, order management, and lab certification.• Redesigned and coded finished goods tickets specialized for clients.• Programmed 2D labels for new Coil storage system in preparation for shipment.• Used SQL Server queries to verify data messaged from new process.• Used messaging tools to analyze messages sent from L4 to L1 software.



Optum

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Sr. Business Analyst/Data Analyst

  • Oct 2017 - Jan 2018

  • Elicitation of Requirements for coordination of benefits.• Analysis design and preparation of application requirements and specifications for a Coordination of Benefits project.• Worked with product engineering and with the business to define Capabilities, Features, and User Stories.• Worked on acceptance criteria for their agile environment.• Documented “As Is” and “To Be” workflows in MS Visio.• Used AHA tool to document Requirement Capabilities, Features and User Stories.• Lead JAR/JAD sessions with business SME’s and Technical staff to define the new product line.



eviCore healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Business Analyst

  • Jul 2016 - May 2017

  Analysis design and preparation of application requirements and specifications for EMR systems, worked with business and IT staff to address the business needs and help IT accomplish the goals and time lines of the project. Prepared detailed business requirements and functional specifications including workflow analysis, technical documents and developed “To Be” business process maps in MS Visio. Managed scope and requirements through leading discovery and design meetings. Reviewed test plans to ensure business requirements were met, held regular meetings with offshore assets to guide the development and insure implementations would meet deadlines.



Tennessee Department of Health

• Information Systems Tech Consultant

  • Jul 2014 - Jul 2016

  Assisted in developing the Request for Proposal (RFP) for the EPI v1.0 EMR/EHR project and the RFP for a billing clearinghouse. Helped develop the vendor scoring process for the EPI v1.0 EMR/EHR project and analyzed the responses. Refined requirements and assisted vendor in defining gap analysis for their product. Performed workflow analysis and developed “To Be” business process maps in MS Visio. Managed Requirements Traceability Matrix, Authored change requests. Facilitated several EPI specialized workgroups to solve specific problems. Wrote user stories, business cases, security roles, User Acceptance Test (UAT) scenarios and worked with users in the execution of these scenarios



TN Business Solutions Delivery

• Info Sys Tech Cons - Business Analyst

  • Nov 2012 - Jun 2014

  Serving Tennessee Department of Health (TDH) for Business Solutions Delivery (BSD) on the EPI v1.0 EMR/EHR project to implement an electronic health record. Assisted business leaders of the Health Department in defining project scope and charter. Defined initial Communication Plan, RACI chart, high level requirements, constraints, and assumptions. Helped build Request for Information (RFI) and evaluate presentations by vendors. Developed “As Is” business process maps for clinical processes in MS Visio. Authored Executive Briefs as needed to inform executives of key process details.



Kirklands

• Business Analyst

  • Mar 2012 - Aug 2012

  Consultant on short term 5 month project to analyze, identify and modify Excel imbedded SQL queries and VBA macro code to read new Oracle RMS database and redesigned to be a richer and supportable product. Skills acquired PL/SQL, SQL Developer, Oracle SQL, VBA, VB Script, Agile methodology and Retail Management. Consultant on short term 5 month project to analyze, identify and modify Excel imbedded SQL queries and VBA macro code to read new Oracle RMS database and redesigned to be a richer and supportable product. Skills acquired PL/SQL, SQL Developer, Oracle SQL, VBA, VB Script, Agile methodology and Retail Management.



Ellipse Solutions LLC

• Business Analyst

  • Jun 2011 - Feb 2012

  Business Analyst consulting for manufacturing company in Microsoft Dynamics AX2009 performing GAP analysis, writing Functional Specifications, Unit Testing, System testing and system support in the areas of Inventory control, Production, Accounts Receivable, EDI and Accounts Payables. Business Analyst consulting for manufacturing company in Microsoft Dynamics AX2009 performing GAP analysis, writing Functional Specifications, Unit Testing, System testing and system support in the areas of Inventory control, Production, Accounts Receivable, EDI and Accounts Payables.



Noranda Intermediate Holding

• Programmer/Analyst

  • Jan 2010 - Jun 2011

  Analysis, Design and creation of multiple manufacturing and Accounting systems using VB.Net, SQL Server, Crystal Reports, Business Objects XI, Excel Pivot Tables, ASP.Net, Microsoft Dynamics AX. Interview stakeholders to develop project specifications, develop file structure, code application, unit test, user acceptance test, and maintain systems for Noranda. Analysis, Design and creation of multiple manufacturing and Accounting systems using VB.Net, SQL Server, Crystal Reports, Business Objects XI, Excel Pivot Tables, ASP.Net, Microsoft Dynamics AX. Interview stakeholders to develop project specifications, develop file structure, code application, unit test, user acceptance test, and maintain systems for Noranda.



Norandal USA, Inc.

• Programmer/Analyst

  • Sep 1996 - Dec 2009

  Designed developed and deployed projects which enabled top management to make faster, precisely informed market and business decisions. This resulted in millions of dollars in cost savings. Honed project management skills in defining project charter, scope, requirements gathering, process analysis, analyzed data, system design, milestone setting, resource allocation, time tracking, coding, unit testing, user acceptance testing and final implementation. Delivered accurately defined measurement metrics and business intelligence tools to accomplish year over year cost savings and comparisons. Designed Developed, Managed and Maintained plant data collection for Cost Accounting functions. Redesign multiple General Ledger systems for ease of use and new SEC reporting. Data Mapped and converted data for Dymamics AX 2009 Financials, Designed/Developed new Raw Material Control System yielding better material flow on a “just in time” basis. Mentored less senior Programmer/Analysts



Dialysis Clinic, Inc.

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Programmer/Analyst

  • 1991 - 1996

  Programmer/Analyst - Designed, Created and supported Accounts Receivable system for Durable Medical Supply Company owned by Dialysis Clinic Inc. using VMS Basic. Created EDI programming to issue claims to Medicare electronically in over a dozen states conforming to local standards. Supported Clinical Accounts receivable billing. Created clinical EDI processing for Medicare claims.. Programmer/Analyst - Designed, Created and supported Accounts Receivable system for Durable Medical Supply Company owned by Dialysis Clinic Inc. using VMS Basic. Created EDI programming to issue claims to Medicare electronically in over a dozen states conforming to local standards. Supported Clinical Accounts receivable billing. Created clinical EDI processing for Medicare claims..