Experience

LD Training Services Limited

• United Kingdom
• Higher Education
• 1 - 100 Employee

• HR Administrator/Functional Skills Coordinator

  • Dec 2016 - Present

  London, Edgware - Ensure the Employer Liability Insurance reports and Staff risk assessments are valid for use in external locations and comply with company contracts. - Responsible for all Learner Registrations, Certificate data, Learner Completions/Withdrawals being processed on to our Database ‘Maytas’. - Coordinated live Certificates, Employer Files, Learner Files for the different Colleges & Funders we work with into a fluid working order. - Processed Holiday and Sick pay for all… Show more - Ensure the Employer Liability Insurance reports and Staff risk assessments are valid for use in external locations and comply with company contracts. - Responsible for all Learner Registrations, Certificate data, Learner Completions/Withdrawals being processed on to our Database ‘Maytas’. - Coordinated live Certificates, Employer Files, Learner Files for the different Colleges & Funders we work with into a fluid working order. - Processed Holiday and Sick pay for all employees. - Marketing of LD Training’s brand was coordinated by myself and the director ensuring all known business partners supported the same branding as our own Head office. - Modernised and revised all bubble charts for Senior Management with in-depth characteristics of key elements of the Live Business model at LD Training. - Uploaded all HR Documentation from our employees onto our HR portal. - Meticulous detail of LD Training’s Quality Planner for all employees who are undertaking meetings, in-house training, external training via 1-1s, Appraisals and Webinars. - Being the first point of contact for all internal/external IT concerns, regarding Printers, Company laptops, Postal/Delivery and Company Facilities i.e Drinks machine and office building deficiencies. - Developed awareness of client confidentiality when dealing with learners over the phone. - Developed knowledge of Company policies and procedures. - High pressure working environment during continual internal and external audits. Remained calm and collected during stressful monthly periods of work. These were all passed which demonstrated a great team-working effort. - Identifying key measures of improvement when re-organising learner completion and withdrawals from qualifications. - Undertook research for upcoming trends on HR Policy and Data Protection regulations. - Regularly planned my own day-to day workload. Show less



Stirling Ackroyd Group

• United Kingdom
• Real Estate
• 200 - 300 Employee

• Administrator

  • Jul 2015 - Apr 2016

  Shoreditch, London - Streamlined customer preferences via Agency Pilot to find the highest quality properties available for the sales teams. - Reorganised thousands of Vendor Contracts into a proficient and effective database system using Agency Pilot; Stirling’s Bespoke software. This enabled their Sales & Lettings negotiators to stop wasting time looking on the server or email logs for key information that was missing on the original point of contact or when the draft contracts were created. -… Show more - Streamlined customer preferences via Agency Pilot to find the highest quality properties available for the sales teams. - Reorganised thousands of Vendor Contracts into a proficient and effective database system using Agency Pilot; Stirling’s Bespoke software. This enabled their Sales & Lettings negotiators to stop wasting time looking on the server or email logs for key information that was missing on the original point of contact or when the draft contracts were created. - Re-applied all vital and key information to the vendor/seller’s contracts and requirement needs from old emails/notes on Stirling’s Servers. - Used a CRM Database program to coordinate all sales/ lettings contracts within the ‘New Homes’ Sales team - Produced spreadsheets and collated thousands of properties that Stirling had current leads on for the ‘New Homes’ sales team - Admin duties included; Answering the phone for customer queries and greeting clients, filing and scanning floor plans for sales negotiators. Show less



Royal Mail

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• Mail Operative

  • Nov 2014 - Dec 2014

  Basildon · Responsible for managing an extremely busy warehouse with incoming mail from large deliveries including large mail orders, advertising leaflets and newspapers in a small team working environment. . Learnt how to manage my time effectively when deliveries needed to be sorted and separated out to different companies in a short-time frame before it was dispatched to our smaller outlets.



Debenhams

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Sales Assistant

  • Nov 2013 - Mar 2014

  Thurrock, Lakeside · Till trained with cash handling experience · Carried out stock checks for new lines and reimbursed shelves with extra products · Maintained a high quality standard on the shop floor in the men’s casual department · Answered queries from customers on the phone and helped out in different departments. . Enhanced both my team-working skills and my verbal communication with customers. . My attention to detail was present when providing high quality… Show more · Till trained with cash handling experience · Carried out stock checks for new lines and reimbursed shelves with extra products · Maintained a high quality standard on the shop floor in the men’s casual department · Answered queries from customers on the phone and helped out in different departments. . Enhanced both my team-working skills and my verbal communication with customers. . My attention to detail was present when providing high quality displays for new clothing lines and I was able to take directions from management well when prioritising which items needed the most attention to sell Show less