Experience

Asolva, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Data Support Analyst

  • Feb 2022 - Present

  Test new software releases for regression and new feature bugs. Work with Development team on understanding and reproducing user reported bugs. Create and update test cases for upcoming product releases using Jira. Use SQL to run queries on customer’s database via Remote Desktop. Provide notes and customer focused feedback to new product designs. Create advanced import/reporting spreadsheets for customers. Assist customers with data import and software usage. Test new software releases for regression and new feature bugs. Work with Development team on understanding and reproducing user reported bugs. Create and update test cases for upcoming product releases using Jira. Use SQL to run queries on customer’s database via Remote Desktop. Provide notes and customer focused feedback to new product designs. Create advanced import/reporting spreadsheets for customers. Assist customers with data import and software usage.



Windcave

• New Zealand
• Financial Services
• 200 - 300 Employee

• Terminal Provisioning Specialist

  • Sep 2019 - Jan 2022

  Inspect and Test new and refurbished credit card terminals and accessories for tampering and defect before and after bank key injection Maintain PCI compliance in handling financial data Program credit card terminals for merchants to ensure all requirements are met from Sales and the bank so transactions flow smoothly prior to installation Reimage and test laptops for IT for new company hires Keep detailed notes of all setups in case of issues after install Work with teammates to troubleshoot potential issues with setups Review teammates setups to ensure it is up to customer’s standards Perform server support and maintenance for the company’s PCI secure server Show less



CodeMetro, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Software Support Specialist

  • May 2016 - Aug 2019

  Train Software Support new hires in the product, departmental process, integrations, and troubleshooting strategies. Assist in boot camp training and testing. Conduct check-in calls with VIP customers to discuss overall satisfaction with the product and services. Assist Development by troubleshooting customer reported issues. Document departmental Standard Operating Procedures. Write How-to’s and assist with product videos. Help/train customers on CodeMetro’s medical practice software features. Assess their issues and forward to the Development or IT team as needed. Create tickets in Microsoft Dynamics for issues/requests that could not be resolved over the phone or by email. Track all customer contacts for metrics and customer satisfaction purposes. Provide updates on Development team progress on open ticket reported by customers. Call customers directly to gather more information on any tickets that were submitted. Perform Acceptance Testing to ensure features and bug fixes are in the line with the customer’s intent. Conduct functional and response time tests for new product releases. Document bugs found in Microsoft Team Foundation Server (TFS). Coordinated with CodeMetro’s patrons to ensure their company provided database was ready to integrate with an external Accounts Receivable software called Kareo, and an ABA clinical tracking software called Skills. Oversaw multiple integrations at once and balanced the time of follow-ups to make sure all integrations were completed in a timely manner using Google Spreadsheets and Microsoft Dynamics. Set up conference calls with CodeMetro patrons to discuss the integration process and train on how features would change once the integration was completed. Perform smoke testing from home immediately after updates to ensure there were no problems post-deployment. Show less

• Intern

  • Mar 2015 - May 2015

  Insurance Billing Department Support Health Claim Submittal Reviewed draft claim forms and service appointments; corrected claims as needed to match the appointment billing requirements. Submitted claims through insurance company portal, following the specific rules for autism treatment. Required learning the industry terminology related to billing autism services, including CPT codes, T codes, and fee schedules. Insurance Billing Department Support Health Claim Submittal Reviewed draft claim forms and service appointments; corrected claims as needed to match the appointment billing requirements. Submitted claims through insurance company portal, following the specific rules for autism treatment. Required learning the industry terminology related to billing autism services, including CPT codes, T codes, and fee schedules.

• Intern

  • Jun 2014 - Oct 2014

  Insurance Billing Department Support Accounts Receivable Tracking Tool Enhancement Extended the claims accounts receivable tracking spreadsheet to handle future years. Learned how to analyze existing complex Microsoft Excel formulas and modify them to source different data. Utilized Microsoft Excel to summarize data from multiple tabs into a monthly accounts receivable, outstanding balances, and receipts table. Created pivot tables in Microsoft Excel to report accounts receivable aging by insurance company. Developed a template tracking spreadsheet for new CodeMetro customers. Show less



Gabriella Charter School

• United States
• Oil and Gas

• Student Tutor

  • Jun 2013 - Aug 2013

  Collaborated with general education teachers and team of other tutors to prepare students to pass the Independent School Entrance Exam (ISEE). Facilitated group discussions to reinforce the topics introduced by the general education teachers. Introduced new mathematical topics to 6th and 7th graders that they had not yet learned in their studies. Engaged the students in games to help enhance their vocabulary to prepare them for the vocabulary section of the test. Lead a critical discussion of the book, The Great Gatsby, to improve my groups’ reading comprehension and literary analysis skills. Show less