Experience

UC San Diego School of Medicine

• United States
• Higher Education
• 200 - 300 Employee

• Service Hub Manager

  • May 2022 - Present



CVS Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Regional Operations Manager

  • Nov 2021 - Nov 2022



Cox Communications

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales and Operations Manager

  • Mar 2017 - Jun 2021



PIRCH

• United States
• Retail
• 200 - 300 Employee

• Store Director

  • Sep 2015 - Mar 2017

  Manage and support showroom floor and team members while ensuring all aspects of the store experience are working seamlessly to provide a consistent and joyful experience for all guests. Responsible for executing and maintaining the processes of the store including operations, sales, training, showroom presentation and events. Co-direct store support staff including Baristas, culinary staff, facilities specialists, and sales support professionals. Often work with clients in the sales process while proactively responding to and resolving their needs. Show less



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Call Center Supervisor

  • Oct 2014 - Sep 2015

  Developed and motivated customer service and technical support agents to meet and exceed performance goals.Daily and weekly documentation of progress in performance while continuously communicating objectives to ensure understanding and implementation. Achieved the #1 rank month over month of 27 teams for top performance-- February- May 2015. Boundary partner collaboration to achieve customer satisfaction objectives. Consistently pursued opportunities for self-development and continuous improvement of skills and abilities. Show less



Cox Communications

• United States
• Telecommunications
• 700 & Above Employee

• Inbound Sales Supervisor, CA

  • Jul 2013 - Oct 2014

  Led and motivated inbound sales agents in call center environment. Developed team incentives to drive performance and exceed personal, team, and company targets. Outlined and delivered action plans to increase performance and productivity of lower performing agents. Collaborated with business partners to help contribute to overall success of company while driving results.

• Inbound Sales Representative

  • Aug 2003 - Jul 2013

  Managed high volume of phone calls providing high quality of service and performance standards. Facilitated sales of all products and services including video, data and phone units according to customers' needs. Exceeded sales goals monthly, averaging 130% to quota year over year. Assisted in delivering sales and marketing presentations to team members on bi-weekly basis.