Experience

CPU Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technician

  • Mar 2018 - Present



Southeast Missouri State University

• United States
• Higher Education
• 700 & Above Employee

• Technology Consultant

  • Jun 2014 - May 2018

  Designing documentation for the IT User Services Department. Also designing tutorials using Adobe Captivate, Adobe Photoshop, Microsoft Publisher, and Microsoft Word. I also maintain the webpages related to the Information Technology department by way of HTML, CSS, and Bootstrap programming.

• Help Desk Technician

  • Jun 2014 - May 2015

  Answered support phones and did walk through troubleshooting over the phone with some remote sessions,answered questions via chat service, helped walk-in support with connecting user devices to wireless network, removed viruses and malware from user machines,entered tickets in via help desk ticketing system.

• Computer Lab Technician

  • Jan 2014 - Dec 2014

  Enforced computer lab rules, refilled and unjamed printers,cleaned workstations,did basic troubleshooting for students printing or with Microsoft Office products.



Jake's Lawn & Garden LLC

• Small Engine Mechanic

  • Mar 2010 - Jan 2014

  I fixed Lawn Mowers ranging from Walk-Behinds to Zero-Turn Radius Mowers. I also helped the owner with minor computer issues he had such as getting him an email address, upgrading to a better internet provider, and upgrading his office machine. I also helped with Data Entry when we took Yearly Inventory.I would say I learned mostly how to work on projects over several days while awaiting parts. I was able to document issues that I encountered and how I fixed them. This also allowed me to work in a team to accomplish tasks.