Robert Henderson
Credentialing Specialist at Care first- Claim this Profile
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Bio
Experience
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Care first
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United Kingdom
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Wellness and Fitness Services
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1 - 100 Employee
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Credentialing Specialist
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Sep 2015 - Present
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Retail sales
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Nov 2009 - Jun 2011
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Consumer Billing Representative
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Jun 2008 - Jul 2010
Helped customers resolve cellular service problems Answered customer billing questions Educated customers about cellular service options and equipment Diagnosed cellular equipment malfunctions for customers Assisted customer with correcting issues via telephone instruction Programmed cell phones to initiate usage Assisted retail locations with troubleshooting and resolution of customer issues Helped customers resolve cellular service problems Answered customer billing questions Educated customers about cellular service options and equipment Diagnosed cellular equipment malfunctions for customers Assisted customer with correcting issues via telephone instruction Programmed cell phones to initiate usage Assisted retail locations with troubleshooting and resolution of customer issues
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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consultant
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Aug 1999 - Feb 2009
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Fiber Optics Sales Representative
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Aug 1999 - Feb 2008
Customized and installed fiber optic services Assisted with troubleshooting billing issues with fiber customers Marketed all fiber optic residential services Retained each account through personal attention to each customer Customized and installed fiber optic services Assisted with troubleshooting billing issues with fiber customers Marketed all fiber optic residential services Retained each account through personal attention to each customer
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Customer Service Representative
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Dec 1997 - Aug 1999
Helped customers resolve cellular service problems Answered customer billing questions Educated customers about cellular service and equipment Diagnosed cellular equipment malfunctions for customers Assisted customers with correcting issues vial telephone instruction Helped customers resolve cellular service problems Answered customer billing questions Educated customers about cellular service and equipment Diagnosed cellular equipment malfunctions for customers Assisted customers with correcting issues vial telephone instruction
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Account Sales Representative
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Feb 1995 - Jun 1996
Acquired new customer accounts through telephone marketing Assisted with customer service issues Initiated communications with existing account holders to ensure customer satisfaction Developed knowledge of telecommunication packages and tools Acquired new customer accounts through telephone marketing Assisted with customer service issues Initiated communications with existing account holders to ensure customer satisfaction Developed knowledge of telecommunication packages and tools
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Customer Service Representative
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Mar 1993 - Feb 1995
Coordinated the transport and delivery of urgent documents in and around the Washington, DC area Provided exceptional customer services Solidified and retained customer accounts Coordinated the transport and delivery of urgent documents in and around the Washington, DC area Provided exceptional customer services Solidified and retained customer accounts
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Education
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Howard University
History -
Antelope Valley College