Assistant Manager

• Mar 2022 - Present

Assistant Manager

• Sep 2020 - Mar 2022

This position requires me to coordinate the full scope of operations for an extremely busy branch to ensure the accomplishment of business objectives. I also collaborate closely with Workshop and Sales Managers. I interact with customers telephonically and in-person to discuss service repairs and requirements. I create worksheets for technicians to ensure accurate and timely job completion. I safeguard full compliance with regulatory standards during vehicle inspections by liaising with the workshop and office. I manage inventory to ensure stock availability matches demand. I communicate with parts suppliers. I contribute to the preparation of weekly rotas for staff members in line with anticipated business needs. • Established high-performance, highly collaborative, and inclusive environment to ensure accomplishment of KPIs.

Customer Service Supervisor

• May 2017 - Apr 2019

Within this position, I provided well-informed advice on automotive components/parts according to customer requirements. In addition, I oversaw customer service delivery by finding parts, picking orders, operating EPOS systems, and processing payments. I safeguarded consistent compliance with regulatory procedures, standards, and H&S policies. I monitored retail unit operational processes and the display of promotional offers. • Developed and executed various strategies to exceed sales targets as per requirements of branch and the entire business.

Center Manager

• Feb 1996 - 2017

Working for this company, I partnered with executives to discuss the performance of various business units regarding margins, costings, expenditure, and forecasts. I facilitated the delivery of exceptional customer service by communicating with team members and Duty Managers. I managed and motivated team members to improve productivity and efficiency. I directed end-to-end recruitment and training of newly hired employees. I managed stock levels and coordinated regular stock-taking. I processed staff holiday, sickness, and absence in full adherence with company protocols and procedures. • Increased business turnover outlined by management KPIs and targets for business development.