Experience

A Small Orange

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Web Advisor

  • May 2016 - Present

  • Provided tier one front line support via live chat, and over the phone. • Trouble shot a variety of technical and non-technical issues customers had with their web hosting plans and services. • Answered pre-sale inquiries and provided consultative support for numerous products and services. • Researched required information using available resources. • Stayed current with system information, changes and updates. • Followed standard processes and procedures. • Took passed chats from other Junior Administrators. • Identified and escalated priority issues. • Performed miscellaneous job-related duties as assigned. • Actively reported bugs or problematic software/hardware issues when such occurrences were found. Show less



hostgator.com

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Jr. Admin

  • Dec 2014 - Present

  • Provided tier one front line support via live chat, and over the phone. • Troubleshot a variety of technical and non-technical issues customers had with their web hosting plans and services. • Answered pre-sale inquiries and provided consultative support for numerous products and services. • Researched required information using available resources. • Stayed current with system information, changes and updates. • Followed standard processes and procedures. • Took passed chats from other Junior Administrators. • Identified and escalated priority issues. • Performed miscellaneous job-related duties as assigned. • Actively reported bugs or problematic software/hardware issues when such occurrences are found. Show less



Brand Energy & Infrastructure Services

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Data Entry Clerk

  • Aug 2013 - May 2014

  Duties include data entry for Industrial Safety and Project Controls, compilation of various reports and general sorting and filing of safety documents, as well as other mission critical reports. Responsibilities required in depth knowledge of Microsoft Office suite Duties include data entry for Industrial Safety and Project Controls, compilation of various reports and general sorting and filing of safety documents, as well as other mission critical reports. Responsibilities required in depth knowledge of Microsoft Office suite