Client Success Manager

• Dec 2021 - Present

Duty Manager

• May 2019 - Oct 2021

Duty Manager

• Jun 2018 - May 2019

My role is to ensure a safe and pleasant working environment for staff and assist them in providing guest with exceptional service. My role also involves the security of cash and stock the hotel uses for daily business. My role is to ensure a safe and pleasant working environment for staff and assist them in providing guest with exceptional service. My role also involves the security of cash and stock the hotel uses for daily business.

Trainee

• Jun 2017 - Jun 2018

As part of my college degree I worked a traineeship for a year in Brussels. I worked for three months in each of the following deparments, restaurant service, kitchen porter service, comis chef service and three months of housekeeping floor supervisor. Gave me a great insight into the running of a hotel and the in's and out's of how each department works in the grand scheme of the hotel business. As part of my college degree I worked a traineeship for a year in Brussels. I worked for three months in each of the following deparments, restaurant service, kitchen porter service, comis chef service and three months of housekeeping floor supervisor. Gave me a great insight into the running of a hotel and the in's and out's of how each department works in the grand scheme of the hotel business.

Senior bar supervisor

• Feb 2016 - Jun 2017

My job description was to ensure prompt and efficient service from bar staff to the guests. This was done by training staff to achieve proper skills provided to complete their job effectively and help provide a good work atmosphere within the bar. Role also included ensuring stock levels were maintained for effect running of the bar. My job description was to ensure prompt and efficient service from bar staff to the guests. This was done by training staff to achieve proper skills provided to complete their job effectively and help provide a good work atmosphere within the bar. Role also included ensuring stock levels were maintained for effect running of the bar.

Bar Supervisor

• Jul 2009 - Feb 2016

Started with the company when I was 15 collecting glasses on a Saturday and cleaning bar on a Sunday morning. Worked my way up through the years to my final role as bar supervisor. My role was to look after bar while manager was not on duty with task as till management, stock control, staff organisation and reservation management. Started with the company when I was 15 collecting glasses on a Saturday and cleaning bar on a Sunday morning. Worked my way up through the years to my final role as bar supervisor. My role was to look after bar while manager was not on duty with task as till management, stock control, staff organisation and reservation management.