Experience

Marco Capital
• Malta
• Insurance Carriers
• 1 - 100 Employee
• Claims Director

  • Oct 2022 - Present

RiverStone International
• United Kingdom
• Insurance
• 100 - 200 Employee
• Claims Director - RSMA

  • Jan 2019 - Oct 2022

Advent Syndicate 780
• United Kingdom
• Insurance
• Head of Claims

  • Jul 2017 - Oct 2022

Munich Re Underwriting LTD
• Deputy Head of Claims

  • Dec 2015 - Jun 2017


Lloyd's Market Association

• United Kingdom
• Insurance
• 1 - 100 Employee

• Head of Claims

  • Jan 2015 - Nov 2015

  • Responsible for producing and delivering strategic priorities for the LMA Claims Committee and claims market• Responsible for Heads of Claims engagement in order to promote LMA strategies and initiatives• Responsible for the oversight and review of the Xchanging Claims Service (XCS) contract• Drive communications plan to market introducing new ideas of use of media• Led LMG Claims Sub-Group in setting out principles for change in claims arena• Leading LMA claims participation in the London TOM • Member of the LMA Executive Committee Show less

• Manager - Claims

  • Jul 2010 - Dec 2014

  • Responsible for the day to day management of the Claims Team.• Instrumental in introducing market efficiency, transparency and choice.• Responsible for developing the London Market Broker relationship. • Responsible for a number of successful market projects which include ECF, including Aviation Fees, Binder Bordereaux Touch Points, Co-Lead Work Around and TPA Database Service• Held the position of Chairman of the ECF User Group 2011 - 2013.



Xchanging

• Australia
• Insurance
• 1 - 100 Employee

• Customer Relationship Manager

  • 2008 - 2010

  • Responsible for developing and rebuilding relationships with London Market Brokers with Xchanging across the Insurance, operational and software sectors. • Xchanging representative on broking forums and groups • Responsible for developing customer opportunities through knowledge of the account, trust that has been gained with the relationship and advising of solutions that are available to C-level members of the broking houses. • Responsible for leading the Global realignment of performance control, working with the Americas, India and Australia, as well as UK offices to establish a new Group standard. Show less



THB Group plc

• Business Operation Director

  • Jul 2004 - Mar 2008

  • Managed Retail Division business operations, implementing a project to merge 4 retail business units • Successfully centralised the claims operation and implemented claims performance measurement • Conducted strategic review of systems & procedures to standardise the claims process across the division • Successfully implemented ECF and workflow capabilities using 3rd party software provider, utilising the Group’s document management system • Responsible for determining short, medium and long term strategic business plans Show less