Robert Grasser

Parts Manager at Lake Erie Golf Cars
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Cleveland

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Experience

    • Facilities Services
    • 1 - 100 Employee
    • Parts Manager
      • Feb 2016 - Present

      • Created and implemented policies and procedures which reduced shrink by nearly 90% in the first year of employment, and annually each subsequent year. • Reduced inventory by 11% year-to-date, with a goal of 20% by year-end. • Increased quarterly sales by at least 10% year over year every quarter, and consistently exceeded sales goals. • Responsibilities include ordering and maintaining parts inventory for one the largest EZGO dealerships in the country. Receives parts vs. packing slips and verifies pricing and quantity vs. invoices. • Responsible for price negotiation on large orders to maximize returns. Tracks and maintains up to 8 road technicians’ inventories across Ohio. Reviews and finalizes completed work orders. Assures proper coding of sales/internal invoices. Maintains proper parts turnover rates. Show less

    • United States
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Parts Sales Manager
      • Aug 2014 - Feb 2016

      • Responsibilities included inventory management and pricing — setting plan-o-grams, shooting inventory MATRIX and verifying returns reducing shrink. • General management tasks such as opening/closing store. • Handled customer concerns, ensuring they received the very best customer service by turning negatives into positives and selling whatever was required to do the job right. • My mechanical knowledge helped me become a problem solver for customers, and gave me the ability to apply new angles to their tough problems. Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Inventory Manager and Other Positions
      • Oct 2009 - Sep 2014

      • Held every non-salaried management position. • As Inventory Manager was responsible for 5000-7000 SKUs and adjusting min/max stock based upon sales history and anticipated inventory requirements to maximize use of resources. • Awareness of store EBITA, margin, inventory and sales vs. prior year, etc. and able to speak about them in meetings. • Implemented and maintained store 'oops' program for short dated/damaged items, ensuring positive net margin where possible. • Transferred to other stores for extended periods of time, applying company policies and procedures to improve profitability. Show less

    • 1 - 100 Employee
    • Driver / Navigator
      • Aug 2008 - Sep 2009

      • Selected for training to be the youngest general manager in the franchise. • Sold service based on price guide. • Drove thousands of miles with a focus on safety and customer satisfaction. Maintained a professional appearance and attitude while customers allowed us into their homes. Removed items with respect to their property using team work and clear communication while often moving heavy items such as pianos and hot tubs. • Selected for training to be the youngest general manager in the franchise. • Sold service based on price guide. • Drove thousands of miles with a focus on safety and customer satisfaction. Maintained a professional appearance and attitude while customers allowed us into their homes. Removed items with respect to their property using team work and clear communication while often moving heavy items such as pianos and hot tubs.

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