Product Manager

• Jun 2022 - Present

Technical Product Manager & Leader of Consumer Products Division

• Sep 2020 - Jul 2022

Leader of a consumer development division powered by a high-growth SaaS product that connects patients with their doctors, and provides patients with tools to manage and enhance their care. Define, communicate and align the technical product vision, strategy, and roadmap with stakeholders.

Sr. Product Owner

• Nov 2019 - Sep 2020

Responsible for setting, prioritizing, and accepting work for a B2C SaaS product and ensuring projects are delivered within quality standards.

Product Owner

• Apr 2019 - Nov 2019

Responsible for setting, prioritizing, and accepting work for a B2C SaaS product. Maximized the user value and functionality of the product within development resource and time constraints.

Senior Product Manager - Professional Services

• 2012 - 2018

Primary responsibility was to create, launch and manage services supporting SaaS and on-premise software solutions for contact center and unified communications. This included the development of new services, augmentation of existing services, as well as product life cycle management. Collaborated with cross-functional teams in order to create, launch and maintain services during the tenure of this role.

Senior Client Consultant - Healthcare Solutions

• 2009 - 2012

Used in-depth understanding of the issues, trends and compelling events affecting the healthcare industry to bring forward innovative solutions to solve specific customer business challenges and influence decision making in healthcare organizations. Built innovative healthcare specific solutions that included products from Avaya and other leading industry vendors.

Senior Product Manager - Business Solutions

• 2008 - 2009

Engaged with client consultants, developers, architects, service delivery teams, customers and vendors to create solutions based around healthcare and hospitality. Managed project delivery schedules, content, risks and dependencies, and reporting.

Senior Manager of Product Management

• 2007 - 2008

Leader of a large Product Management team that engaged with sales and design teams, in order to identify business opportunities, build and delivery them to the Asia Pacific market.

Senior Manager of Voice & Data Sales Engineering

• 2006 - 2007

Leader of an 18 member team with a mandate to support the sales process and strengthen field engineering skills to support a $300M pa business.