Experience

4xi Global Consulting & Solutions

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Global Operations and Amenity Consultant

  • Oct 2022 - Present

  With over 30 years in the retail, corporate real estate and noncommercial foodservice sectors, Robert helps clients drive positive change with a hospitality mindset. With over 30 years in the retail, corporate real estate and noncommercial foodservice sectors, Robert helps clients drive positive change with a hospitality mindset.



Cure. By Deerfield Management

• Director of Experience/ Hospitality Services

  • May 2021 - Sep 2022

  Responsible for all operational aspects of a multi- tenant building that include Reception, Conference and Training Rooms, Ambassador Services, Audio Visual Services, Event Spaces, and Gym. The newly designed building was designed and renovated to create an ecosystem of innovation and collaboration. Responsible for all operational aspects of a multi- tenant building that include Reception, Conference and Training Rooms, Ambassador Services, Audio Visual Services, Event Spaces, and Gym. The newly designed building was designed and renovated to create an ecosystem of innovation and collaboration.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Vice President, WorkPlace Services

  • Mar 2016 - Mar 2021

  Sustained global responsibility for customer facing touch points in the physical and digital workspace, including Reception, Conference and Training Rooms, Ambassador Services, Audio Visual Services, Activity Centers, Gyms, Day Care, and Coffee Kiosks. • Recruited and hired a global team of professionals to support areas of focus. • Propelled numerous RFP’s from creation to contract finalization throughout the real estate space. • Ensured the quality and safety of the service delivery across platforms, driving enhancements and efficiencies to contribute to the employee value proposition. • Designed, developed, and delivered global training programs that included “Service as a Life Skill”, a program that looked introspectively as to what exceptional customer service means to each person, and classes on Corporate Dining to all that provided oversight to operations. • Improved Colleague Satisfaction scores year over year by an average of 12% each survey• Served as hospitality lead in the design and build of four full service cafes, four coffee bars, and renovations. Show less

• Director of Food Services

  • Dec 2014 - Mar 2016


Society For Hospitality & Foodservice Management
• United States
• Food and Beverage Services
• 1 - 100 Employee
• President

  • Oct 2019 - Dec 2020


Marsh & McLennan Companies, Inc.

• Conference and Dining Manager

  • Oct 2011 - Nov 2014

  Directed dining, conference, and corporate service operations in New York and New Jersey, including all aspects of Audio Visual (A/V), Conference Center Management, Executive Reception, Mail and Print Services, Office Service Associates, and Special Events. • Fostered and managed relationships with vendors and led RFP team for A/V Staffing, Executive Reception Dining, Vending and Coffee program contracts at two sites. • Led Facilities Management team, global event management software, Executive Services support, and full pantry program. • Introduced preventative maintenance program, inventory management, and capital expenditure budget for all A/V equipment for over 130 conference rooms, which resulted in a 20% decrease in costs. • Championed department’s sustainability program and participated in companywide CSR efforts. • Collaborated as member of the Business Resiliency and Sustainability Teams. Show less



Columbia University

• United States
• Higher Education
• 700 & Above Employee

• Executive Director, University Event Management

  • 2010 - 2011

  Maintained $15M conference and event management department, Catering, Conference Services, A/V, Student Activities, campus events, and Gold LEED certified facility “Faculty House”. Oversaw a management team of 25. • Reduced labor expenses by 10% and raised profits by 20%. • Designed a Sanitation / HACCAP program to certify compliance with NYC DOH standards. • Launched a department-wide customer service training program. Maintained $15M conference and event management department, Catering, Conference Services, A/V, Student Activities, campus events, and Gold LEED certified facility “Faculty House”. Oversaw a management team of 25. • Reduced labor expenses by 10% and raised profits by 20%. • Designed a Sanitation / HACCAP program to certify compliance with NYC DOH standards. • Launched a department-wide customer service training program.



Memorial Sloan Kettering Cancer Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Manager, Food and Beverage

  • May 2005 - Sep 2009

  Guided $16M hospital food and nutrition program. Oversaw employee, patient, and visitor foods, on and off premise catering, coffee bar, cybercafé, surgical lounge, Gift Shop, and Student Faculty Club. Supervised a team of seven managers and 10 supervisors. • Supported all culinary programs, financial interests, and Human Resources matters. • Aligned as a member of the hospital’s Executive Safety Committee. • Led sustainability efforts for the department, by creating the “We Mean Green” campaign • Inaugurated nationally recognized Serv-Safe food handler’s certificate course. • Created E-commerce employee intranet site. Show less



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• General Manager @ Merrill Lynch

  • 2002 - 2004

  Managed $8 million operating budget, for multiple outlet world headquarters of international financial services firm. Areas of responsibility include employee cafeteria, convenience store, coffee/ espresso bar, catering, vending, trader’s cafes, and a Company Store. Managed $8 million operating budget, for multiple outlet world headquarters of international financial services firm. Areas of responsibility include employee cafeteria, convenience store, coffee/ espresso bar, catering, vending, trader’s cafes, and a Company Store.