Robert Gongora
Business Development Leader at Braman Miami- Claim this Profile
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Spanish Professional working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Nate S.
I highly recommend Robert Gongora! I have had the pleasure of knowing and being mentored by Robert for over 7 years. In all my years of experience, I have met few Managers who carry themselves as innovative leaders instead of bosses, and Robert is amongst those people! While working under his tutelage I looked up to his business intelligence, work ethic, teamwork mentality, leadership, employee engagement, and strive to always raise industry standards. Robert was highly respected throughout the organization and always looked at as the "go-to" person whenever something needed to get done, especially if it greatly impacted the bottom line. Robert was referred to as "The Mailman" by our Sr. leadership team because "he always delivered". In summation, Robert would be an invaluable asset to any organization and anyone who falls under his leadership is fortunate to be led by him! - Nate Sierra
Nate S.
I highly recommend Robert Gongora! I have had the pleasure of knowing and being mentored by Robert for over 7 years. In all my years of experience, I have met few Managers who carry themselves as innovative leaders instead of bosses, and Robert is amongst those people! While working under his tutelage I looked up to his business intelligence, work ethic, teamwork mentality, leadership, employee engagement, and strive to always raise industry standards. Robert was highly respected throughout the organization and always looked at as the "go-to" person whenever something needed to get done, especially if it greatly impacted the bottom line. Robert was referred to as "The Mailman" by our Sr. leadership team because "he always delivered". In summation, Robert would be an invaluable asset to any organization and anyone who falls under his leadership is fortunate to be led by him! - Nate Sierra
Nate S.
I highly recommend Robert Gongora! I have had the pleasure of knowing and being mentored by Robert for over 7 years. In all my years of experience, I have met few Managers who carry themselves as innovative leaders instead of bosses, and Robert is amongst those people! While working under his tutelage I looked up to his business intelligence, work ethic, teamwork mentality, leadership, employee engagement, and strive to always raise industry standards. Robert was highly respected throughout the organization and always looked at as the "go-to" person whenever something needed to get done, especially if it greatly impacted the bottom line. Robert was referred to as "The Mailman" by our Sr. leadership team because "he always delivered". In summation, Robert would be an invaluable asset to any organization and anyone who falls under his leadership is fortunate to be led by him! - Nate Sierra
Nate S.
I highly recommend Robert Gongora! I have had the pleasure of knowing and being mentored by Robert for over 7 years. In all my years of experience, I have met few Managers who carry themselves as innovative leaders instead of bosses, and Robert is amongst those people! While working under his tutelage I looked up to his business intelligence, work ethic, teamwork mentality, leadership, employee engagement, and strive to always raise industry standards. Robert was highly respected throughout the organization and always looked at as the "go-to" person whenever something needed to get done, especially if it greatly impacted the bottom line. Robert was referred to as "The Mailman" by our Sr. leadership team because "he always delivered". In summation, Robert would be an invaluable asset to any organization and anyone who falls under his leadership is fortunate to be led by him! - Nate Sierra
Experience
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Braman Miami
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United States
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Motor Vehicle Manufacturing
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100 - 200 Employee
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Business Development Leader
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Jan 2020 - Present
Business Development Leader for five automotive dealerships. Serve as the campus's Automotive Mastermind Administrator. Developed new strategies to improve customer satisfaction while improving retention rates. Lead customer experience team. Business Development Leader for five automotive dealerships. Serve as the campus's Automotive Mastermind Administrator. Developed new strategies to improve customer satisfaction while improving retention rates. Lead customer experience team.
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Murgado Automotive Group
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United States
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Motor Vehicle Manufacturing
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100 - 200 Employee
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Business Development Leader Contact Center
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Jan 2019 - Oct 2019
Business Development Leader supporting both sales and service for five automotive dealerships. Responsible for generating 1MM plus in monthly sales and service revenues. Business Development Leader supporting both sales and service for five automotive dealerships. Responsible for generating 1MM plus in monthly sales and service revenues.
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LogistiCare
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Hospitals and Health Care
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700 & Above Employee
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Senior Contact Center Leader
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Apr 2018 - Nov 2018
Senior Contact Center Leader for the Florida site. Direct responsibility for Call Center metrics, Quality, mentoring of new contact center agents as well as supervisor development. Senior Contact Center Leader for the Florida site. Direct responsibility for Call Center metrics, Quality, mentoring of new contact center agents as well as supervisor development.
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BEL USA LLC
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United States
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Printing Services
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100 - 200 Employee
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Senior Contact Center Sales Leader
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Nov 2016 - Dec 2017
Senior Contact Center Sales Leader. Dotted line over sight to overseas call center. Oversaw sales performance for three of the companies’ five business lines, including voice and chat channels. Senior Contact Center Sales Leader. Dotted line over sight to overseas call center. Oversaw sales performance for three of the companies’ five business lines, including voice and chat channels.
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United Automobile Insurance Company
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United States
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Insurance
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100 - 200 Employee
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Senior Contact Center Leader
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May 2015 - Oct 2016
Senior Contact Center Manager Senior Contact Center Leader reporting to the Senior Vice Presidents of Claims and Underwriting to lead cost saving initiatives while developing processes to improve customer experiences. Senior Contact Center Manager Senior Contact Center Leader reporting to the Senior Vice Presidents of Claims and Underwriting to lead cost saving initiatives while developing processes to improve customer experiences.
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Florida Power & Light
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United States
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Utilities
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700 & Above Employee
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New Sales Channel Development Manager
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Apr 2014 - May 2015
New Sales Channel Development Manager• Spearheaded new business to business sales channel focused on growing earnings.• Created and delivered vendor sales and enrollment training sessions.• Developed marketing materials to solicit program enrollment.• Established commission payment model along with reconciliation process.• Set up webpage portal and 1800# to process new customer enrollments
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Customer Service & Outbound Contact Center Sales Manager
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Jun 2013 - Apr 2014
Spearheaded new customer payment option.Responsible for all customer account payables and receivables.Lead non-pay write offs process.Lead customer claims program. Lead efforts to create a new B to B outbound calling sales team.
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Inbound & Outbound Contact Center Sales Manager
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Mar 2003 - Jun 2013
Lead daily operations, introduced training programs that enhanced employee performance and helped build a motivated workforce.Spearheaded new product roll outsCreated and implemented new processes to increase revenue and or lower handle
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Customer Service Inbound & Outbound Contact Center Supervisor
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May 1998 - Mar 2003
Accountable for FPL’s Telemarketing department inbound and outbound calling efforts.
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Customer Service Specialist
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Jan 1992 - May 1998
Held various leadership roles within the customer service business unit.
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Education
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2000 - 2001
Miami Dade College
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1985 - 1989
Miami Coral Park
Community
