Robert Giunta

System Engineer at CSG Global Consulting
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Contact Information
us****@****om
(386) 825-5501
Location
Philadelphia, Pennsylvania, United States, US
Languages
  • English Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Avaya Cloud Office™ Design Proficient
    Avaya
    Aug, 2021
    - Nov, 2024
  • CompTIA Network+ Cert (N10-007): Full Course & Practice Exam - Dion Training
    Udemy
    Aug, 2019
    - Nov, 2024
  • Balancing Multiple Roles as a Leader
    Lynda.com
    Jun, 2019
    - Nov, 2024
  • Building Your Team
    Lynda.com
    Jun, 2019
    - Nov, 2024
  • Leadership: Practical Skills
    Lynda.com
    Jun, 2019
    - Nov, 2024
  • Management Foundations: Advanced Applications
    Lynda.com
    Jun, 2019
    - Nov, 2024
  • Navigating Awkward Situations at Work
    Lynda.com
    Jun, 2019
    - Nov, 2024
  • Organization Communication
    Lynda.com
    Jun, 2019
    - Nov, 2024
  • Influencing Others
    Lynda.com
    May, 2019
    - Nov, 2024
  • Leading without Formal Authority
    Lynda.com
    May, 2019
    - Nov, 2024
  • SSCA
    The SIP School
    Jun, 2018
    - Nov, 2024
  • SSVVP
    The SIP School
    Mar, 2018
    - Nov, 2024
  • Communication Foundations
    Lynda.com
    Dec, 2017
    - Nov, 2024
  • Customer Service Foundations
    Lynda.com
    Oct, 2017
    - Nov, 2024
  • Essentials of Entrepreneurship: Thinking & Action
    Coursera Verified Certificates
    Jul, 2015
    - Nov, 2024
  • Avaya Aura® Core Components Implement Certified
    Avaya
    Jun, 2022
    - Nov, 2024
  • Avaya Aura® Core Components Support Certified
    Avaya
    Jun, 2022
    - Nov, 2024
  • Python Programming for Everyone
    University of Michigan

Experience

  • CSG Global Consulting
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • System Engineer
      • Feb 2022 - Present

  • Avaya
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Secure Cloud Customer Support Engineer
      • Aug 2021 - Feb 2022

  • Penn Medicine, University of Pennsylvania Health System
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Senior Telecommunications Technician
      • Jul 2017 - Aug 2021

  • Strategic Products and Services (SPS)
    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Telecommunications Analyst
      • Jan 2016 - Jul 2017

      On assignment at Penn Medicine. Centrex to Avaya VOIP Migration. Data collection, station builds, System Manager, CMS, Avaya Aura Messaging, Cutover and Contact Center support. On assignment at Penn Medicine. Centrex to Avaya VOIP Migration. Data collection, station builds, System Manager, CMS, Avaya Aura Messaging, Cutover and Contact Center support.

  • Pennco Tech
    • Education Administration Programs
    • 1 - 100 Employee
    • Evening Class Instructor
      • Jul 2015 - Oct 2016

      Evening Class Instructor for 1st Term (Fundementals of Electricity) Pennco Tech's Electrical Program. Evening Class Instructor for 1st Term (Fundementals of Electricity) Pennco Tech's Electrical Program.

  • Susquehanna International Group, LLP (SIG)
    • United States
    • Financial Services
    • 700 & Above Employee
    • Telecommunications Specialist
      • Mar 2015 - Jun 2015

      VOIP, Cisco Migrations, Nortel PBX, CUCM, Call Routing, ARDs, Call Pilot Voicemail, IPC Systems Iview/Sysview and Trading Turrets, Hardware and Network Troubleshooting, Go To Meeting and Conferencing, Video Conferencing, Tier 1, 2, and 3 Support, IMACs, and Move Coordination VOIP, Cisco Migrations, Nortel PBX, CUCM, Call Routing, ARDs, Call Pilot Voicemail, IPC Systems Iview/Sysview and Trading Turrets, Hardware and Network Troubleshooting, Go To Meeting and Conferencing, Video Conferencing, Tier 1, 2, and 3 Support, IMACs, and Move Coordination

  • CompuVision for DOW Chemical
    • Stationed in Bristol/Croydon
    • Network/Voice Field Service Technician
      • Sep 2014 - Mar 2015

      Legacy, Octel, Avaya PBX IMACs, digital, analog, and IP phone systems, voicemail, network trouble-shooting, site management, customer service to DOW Chemical employees, reporting to IBM. Legacy, Octel, Avaya PBX IMACs, digital, analog, and IP phone systems, voicemail, network trouble-shooting, site management, customer service to DOW Chemical employees, reporting to IBM.

  • Ace Designs
    • United States
    • Apparel & Fashion
    • 1 - 100 Employee
    • Shipping Assistant Manager
      • Mar 2011 - Sep 2014

      Charged with the distribution of the products and customer service. Charged with the distribution of the products and customer service.

  • Penn Locksmith and Technologies
    • Phone Tech
      • 2011 - 2014

      Work with the owner to handle AVAYA PBX g3 support with Moves Adds and changes, physical installations and gate phones. Work with the owner to handle AVAYA PBX g3 support with Moves Adds and changes, physical installations and gate phones.

  • Lakeshore Technical Training and Consultants
    • Database Specialist
      • 2010 - 2011

      Handled administration functions and databases for customer call centers including AVAYA systems. Prepared tracking Toll Free Number statistics, programming DNIS, DID numbers and script language for call center vectors. Handled administration functions and databases for customer call centers including AVAYA systems. Prepared tracking Toll Free Number statistics, programming DNIS, DID numbers and script language for call center vectors.

Education

  • Colorado State University-Global Campus
    Project Management (Information Technology Management and Organizational Leadership Concentration)
    2018 - 2022
  • Pennco Tech-Bristol
    Certificate, Electrical
  • Weatherly Area High School
    High School Diploma, Academic Study

Community

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