Robert Giemza

Senior System Technical Specialist (2nd/3rd line) at Falck Medycyna Sp. z o.o.
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Contact Information
us****@****om
(386) 825-5501
Location
Warsaw Metropolitan Area, PL
Languages
  • English Limited working proficiency
Skills

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Credentials

  • ITIL® Foundation Certificate in IT Service Management
    AXELOS Global Best Practice
    Sep, 2020
    - Nov, 2024

Experience

  • Falck Medycyna
    • Poland
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Senior System Technical Specialist (2nd/3rd line)
      • Sep 2021 - Present

      Responsibilities• Supporting 20 entities of Microsoft Dynamics NAV (versions 2009 - 2018) and Acubiz (Expense management system)• Designing new enhancements and business processes that will improve operational efficiency across the organization • Troubleshooting issues and identifying root causes of issues• Identifying risks and implementation of appropriate corresponding controls• Resolving functional issues, escalating and tracking issues appropriately• Supporting key internal and external stakeholders• Monitoring services, jobs and integrations• Maintaining relationships with application vendor and consultants• Creation and update of technical documentation and procedures• Training colleagues in area of supported applicationsTools: ServiceNow, Windows Server, Dynamics NAV, Azure DevOps Show less

    • System Technical Specialist
      • Jan 2020 - Aug 2021

      Responsibilities• Supporting Application Managers from the team of financial applications (SAP and Basware)• Managing Acubiz application• Solving operational issues• Identifying root causes of bugs• Monitoring services, jobs and integrations• Maintaining relations with application vendor and consultants• Creation and update of technical documentation and proceduresTools: ServiceNow, SAP

  • Apleona Poland
    • Poland
    • Real Estate
    • 1 - 100 Employee
    • IT and Business Applications Specialist
      • Feb 2019 - Jan 2020

      Responsibilities • Management of Microsoft Dynamics NAV • Training employees in the field of Microsoft Dynamics NAV • Ongoing user support in field of business applications and IT • Development of business applications of the company in cooperation with the Global IT department • IT purchase management , hardware and license management Tools: ServiceNow, Dynamics NAV Responsibilities • Management of Microsoft Dynamics NAV • Training employees in the field of Microsoft Dynamics NAV • Ongoing user support in field of business applications and IT • Development of business applications of the company in cooperation with the Global IT department • IT purchase management , hardware and license management Tools: ServiceNow, Dynamics NAV

  • Lizard
    • Poland
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT specialist
      • Sep 2017 - Nov 2018

      Responsibilities • Providing helpdesk services for the company's client • Office 365 administration • Hardware and license management • Keeping records of computer equipment and technical documentation • Preparing and configurating computer equipment for employees Tools: Office 365, Windows Server Responsibilities • Providing helpdesk services for the company's client • Office 365 administration • Hardware and license management • Keeping records of computer equipment and technical documentation • Preparing and configurating computer equipment for employees Tools: Office 365, Windows Server

  • Cyfrowy Polsat S.A.
    • Poland
    • Telecommunications
    • 400 - 500 Employee
    • Junior engineer on LAN / WAN / WLAN
      • Feb 2017 - Sep 2017

      Responsibilities • Validating new products and devices introduced to the operator's offer (routers, smartphones, IoT) • Measuring parameters of tested devices and systems (KPI) • Developing test cases and procedures • Preparing test reports Responsibilities • Validating new products and devices introduced to the operator's offer (routers, smartphones, IoT) • Measuring parameters of tested devices and systems (KPI) • Developing test cases and procedures • Preparing test reports

Education

  • Mechatronics Technical School No. 1, Warsaw
    Computer Networks
    2010 - 2014

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