Experience

Marcum Technology

• United States
• Information Technology & Services
• 1 - 100 Employee

• Data Analyst (RPA Specialist)

  • Oct 2021 - Present

  • Earned recognition as RPA subject-matter expert for the engagement support team after designing and implementing 20+ customer solutions, leveraging skills with Python, R, UIPath, and Microsoft Power Automate to automate data upload/processing/training pipelines and develop monitoring and notification tools to track various statistics of ML pipelines. • Advanced to team lead by identifying and implementing process improvement solutions, achieving 53% reduction in average processing time for data extraction requests, 37% increase in productivity for data transformation requests, and 23% increase in efficiency for data validation requests. • Partnered with data collection team to meet the audit team’s data collection volume and diversity needs, and design data collection processes, applying financial accounting and statistical prowess to assure data integrity. • Designed and implemented SQL data storage system in Microsoft Azure, capable of facilitating data sharing, reusing, debugging, and management- with easy and performant data accessing, querying, and loading. • Worked with the product counsel to establish and maintain Personally Identifiable Information (PII) data management and retention policies • Completed operational audit for major printer manufacturing client. Investigated 72,000+ printers by applying computer vision software and SQL to extract and manipulate data to recalculate billing for 3 months of printing. Reconciled print count for 2.7M sheets across 1,800+ locations. • Defined, automated, and delivered core reporting as a tool for presenting KPI results and assisting in storytelling using root-cause analysis, six-sigma, and agile methodologies. • Collaborated closely with Data Engineering and Data Sciences teams to incorporate their expertise into projects that address prioritized business needs • Provided thought leadership on the competitive landscape for the Security, Compliance, Identity, and Management businesses Show less



Acadia Healthcare

• United States
• Hospitals and Health Care

• Data Operations Analyst

  • Apr 2021 - Oct 2021

  • Earned recognition as subject-matter expert for Microsoft Power BI and Tableau by demonstrating its utility for analyzing service metrics and developing plans of action. • Performed remote troubleshooting via DameWare, Microsoft Teams, TeamViewer, Ivanti Asset Management software, and RingCentral VOIP service, exercising the latest in diagnostic techniques and surgically curated questions to diagnose and resolve complex issues with efficiency. • Championed round-robin format for ticket assignment, leading to 30% reduction in average ticket completion time. • Maintained/developed skills by attending related training and performing research. • Trained users in person and remotely on basic computer usage. • Monitored performance and availability of systems with active and manual tools and processes. • Interfaced with associated IT staff and developed rapport among management of specialist departments. • Determined best solution based on the issue and details provided by customers. • Walked users through complex problem-solving processes by helping them identify relevant clues, directing them to resources as needed, and deploying packages remotely where possible. • Directed unresolved issues to the next level of support personnel. • Followed up and updated customer status and information accurately and efficiently. • Passed feedback/suggestions from customers to the appropriate internal team using robust critical thinking skills to develop abstract suggestions into actionable recommendations and delivering finalized plans of action to management with well-developed communication skills. • Maintained IT and communications skills by attending related training and performing research. • Balanced application-specific knowledge to provide correct solutions to a wide array of issues in: -Windows 10 -Azure Exchange/Microsoft Exchange On-Premises -Office 2013/2016/365 -Quickbooks -Citrix -Cisco AnyConnect Show less



D+M Development LLC.

• United States
• Real Estate
• 1 - 100 Employee

• Accounting Data Analyst

  • Nov 2020 - Apr 2021

  • Prepared budgets and forecasts and reviewed baselines to project and track financial metrics such as revenue, costs, and profitability. • Managed complete accounting cycle, including monthly accounting close, monitoring funding, processing vendor invoices, supporting procurement and billing/collection activities, and facilitating fiscal closeout. • Interacted periodically with senior level management to present various analyses, discussed recommendations and provided financial advice. • Ensured compliance with applicable policies and procedures, Federal regulations and guidelines and contractual requirements • Performed additional financial analyses including reconciliations and variance analysis • Developed and utilized standard processes for financial management, quality management, and risk management Show less