Bob Washburn
IT Manager at UCLA Lab School (formerly Seeds UES)- Claim this Profile
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Bio
Mark Sotelo
I had the privilege of working with Bob Washburn from 2007 through 2018. Bob started as a IT Support Services Technician, but it wasn't long before his leadership skills were recognized and was selected to manage the IT Support Services team. Bob has always been a tremendous team leader that leads by example. He's a firm believer in continuous improvement in not only himself, but also in his work. He's always investigating new processes or methods to improve performance in achieving successful outcomes. As the Manager of IT Support Services, Bob has been responsible for a whole myriad of IT projects and day to day functions from desktop support, system administration, help desk, audio visual and telecommunications. It's refreshing to work with Bob because of his "can-do" attitude. He's always been the one to see tasks or challenges as opportunities to achieve efficient results. This has always been an asset in his project management skills. Bob is a very effective communicator and is able to lead cross-functional teams in projects. Bob would be a fantastic asset to any organization!
Mark Sotelo
I had the privilege of working with Bob Washburn from 2007 through 2018. Bob started as a IT Support Services Technician, but it wasn't long before his leadership skills were recognized and was selected to manage the IT Support Services team. Bob has always been a tremendous team leader that leads by example. He's a firm believer in continuous improvement in not only himself, but also in his work. He's always investigating new processes or methods to improve performance in achieving successful outcomes. As the Manager of IT Support Services, Bob has been responsible for a whole myriad of IT projects and day to day functions from desktop support, system administration, help desk, audio visual and telecommunications. It's refreshing to work with Bob because of his "can-do" attitude. He's always been the one to see tasks or challenges as opportunities to achieve efficient results. This has always been an asset in his project management skills. Bob is a very effective communicator and is able to lead cross-functional teams in projects. Bob would be a fantastic asset to any organization!
Mark Sotelo
I had the privilege of working with Bob Washburn from 2007 through 2018. Bob started as a IT Support Services Technician, but it wasn't long before his leadership skills were recognized and was selected to manage the IT Support Services team. Bob has always been a tremendous team leader that leads by example. He's a firm believer in continuous improvement in not only himself, but also in his work. He's always investigating new processes or methods to improve performance in achieving successful outcomes. As the Manager of IT Support Services, Bob has been responsible for a whole myriad of IT projects and day to day functions from desktop support, system administration, help desk, audio visual and telecommunications. It's refreshing to work with Bob because of his "can-do" attitude. He's always been the one to see tasks or challenges as opportunities to achieve efficient results. This has always been an asset in his project management skills. Bob is a very effective communicator and is able to lead cross-functional teams in projects. Bob would be a fantastic asset to any organization!
Mark Sotelo
I had the privilege of working with Bob Washburn from 2007 through 2018. Bob started as a IT Support Services Technician, but it wasn't long before his leadership skills were recognized and was selected to manage the IT Support Services team. Bob has always been a tremendous team leader that leads by example. He's a firm believer in continuous improvement in not only himself, but also in his work. He's always investigating new processes or methods to improve performance in achieving successful outcomes. As the Manager of IT Support Services, Bob has been responsible for a whole myriad of IT projects and day to day functions from desktop support, system administration, help desk, audio visual and telecommunications. It's refreshing to work with Bob because of his "can-do" attitude. He's always been the one to see tasks or challenges as opportunities to achieve efficient results. This has always been an asset in his project management skills. Bob is a very effective communicator and is able to lead cross-functional teams in projects. Bob would be a fantastic asset to any organization!
Credentials
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CompTIA Security+
CompTIAJul, 2022- Nov, 2024
Experience
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UCLA Lab School (formerly Seeds UES)
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United States
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Primary and Secondary Education
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1 - 100 Employee
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IT Manager
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Nov 2022 - Present
Jira Helpdesk Administrator - Blackbaud Student Information System Administrator - Parentsquare Parent Communication System Administrator - Google Admin for Lab School Adminstrator - UCLA Box for Lab School Administrator - UCLA Time Reporting System for Lab School Administrator - UCLA Purely HR for Lab School Manages Apple MacBooks, iPads, and Apple TVs Manages Windows 10 and 11 systems Email creation, management of departmental mailboxes and mail groups for Lab School employees Classroom projector installation and maintenance Printer installation and maintenance Digital Citizenship teacher for all levels at the UCLA Lab School Show less
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National University
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United States
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Higher Education
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700 & Above Employee
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Manager, Information Technology Support Services
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May 2013 - Mar 2020
Managed the system administration team on automating routine processes.Managed the system administration team on virtualization and cloud (Azure) technology solutions.Organized assigned teams to deliver an improved support model by leveraging unique skills of the desktop support and system administration teams to deploy new processes and procedures.Implemented a WAN to integrate 25+ networks into one network.Worked with Information Security to deploy critical software to all student and staff computers.Centralized management of anti-virus, anti-malware, and whole disk encryption.Managed the successful roll-out of BitLocker, JAMF, and Computrace.Managed the successful roll-out of multi-factor authentication to 35,000+ students.Managed the successful roll-out of email for students.Effectively managed a diverse group of employees with different skills, responsibilities, and personalities.Effectively managed a fast-paced reactionary team by implementing alternative solutions to problems.Collaborated with the university facilities team on multiple projects throughout each year.Demonstrated initiative on finding alternative solutions to problems while focusing on cost reduction.Strong communicator.Strong project management skills. Show less
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Senior IT Support Services Technician
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Jul 2010 - May 2013
Under general direction, acted as a project leader on most projects, and on the most complex information technology system problems; and worked independently as a high-level technical specialist.Coordinated new installation and upgrade projects across functional areas.Guided and trained IT Support Services staff in complex technical activities.
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IT Support Services Technican
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Jul 2007 - Jul 2010
Distributing, installing, maintaining, managing and providing guidance on all networked and standalone PC software for all University locations. Maintaining audio/visual equipment and support site servers.Consulting with staff and faculty, at all levels with regard to software usage and availability, and other computer needs.Designing and implementing procedures for gathering and maintaining hardware and software inventory data.Conducting wiring duties on LAN/WAN installations and completing cross connections in wiring closets. Conducting telephone and fax machine installations. Interface with staff and faculty on software license issues. Performing software audits to assure compliance with NU policy and Federal Copyright Law.Configuring, testing and integrating new hardware; instructing end users on hardware and software applications.Coordinating the purchasing of parts needed for repair. Show less
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US Navy
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United States
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Armed Forces
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700 & Above Employee
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Data Systems Technician
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Mar 1995 - Jun 2004
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Costco Wholesale
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United States
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Retail
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700 & Above Employee
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Electronics Sales
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Jan 1991 - Mar 1995
Caller, Cashier, Tire Center Installer and Sales, Photo Lab Technician, and Electronics Sales. Caller, Cashier, Tire Center Installer and Sales, Photo Lab Technician, and Electronics Sales.
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Education
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2007 - 2010
National University
Master of Business Administration (M.B.A.) -
2005 - 2007
National University
Master's Degree, English -
2003 - 2005
National University
Bachelor's Degree, Information Technology Management -
UC San Diego Extension
Project Managment Boot Camp
Community
