Experience

Heart of England Co-operative Society Ltd

• United Kingdom
• Retail
• 100 - 200 Employee

• Assistant Accountant

  • Jan 2023 - Present

• Trainee Accountant

  • Jun 2021 - Jan 2023



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Nov 2019 - Jun 2021

  • Assisted and provided support to colleagues when stuck or asking questions both during and outside of training. • Provided high levels of customer service and support to council residents during the COVID19 pandemic; taking calls for registration services (birth, death & marriages) and the council’s COVID19 support line. • Consistent exceeding of KPI’s even after having just being trained on new services to take calls for. • Assisted and provided support to colleagues when stuck or asking questions both during and outside of training. • Provided high levels of customer service and support to council residents during the COVID19 pandemic; taking calls for registration services (birth, death & marriages) and the council’s COVID19 support line. • Consistent exceeding of KPI’s even after having just being trained on new services to take calls for.



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Representative

  • May 2018 - Jan 2020

  • Worked overnight in store to undertake a modern stock take with external auditors confirming their figures and delivering positive result.• Working closely with team leaders new to the role and supporting their development using my previous experience in the role. • Travelled to other sites to obtain excess stock to replace depleted stock within my own store.

• Team Leader

  • Oct 2016 - May 2018

  • Improved the store’s click & collect performance by clearing old parcels from their system, correcting what items were in store, and provided training to management around the correct auditing procedure which lead to weekly targets being met.• Worked with fellow management through teamwork and training to boost the store’s stock-based availability which lead to both better availability of stock for customers, and meeting targets for the store’s overall performance. • Raised store’s weekly waste performance to above the company’s 95% expectation through working with colleagues and emphasising the importance of the daily waste management procedures. Show less

• Customer Service Representative

  • Jan 2012 - Oct 2016

  • Worked overnight within numerous stores to prepare for and undertake modern stock takes ensuring all deadlines were met.• Assisted with click & collect audits to ensure company weekly targets were met. • Ensured store met legal and health and safety protocols during multiple days of on/off power cuts such as checking shelves for products no longer safe to sell.