Experience

ThinkWare

• United States
• Software Development
• 1 - 100 Employee

• DarwiNet Technical Specialist

  • Mar 2014 - Present

  Provide application and technical support to our clients using Web based payroll application. - Build project installations of web based application for new clients. - Coordinate with clients to troubleshoot web application functionality and data issues via remote session. - Consult with development staff to identify application code problems and functionality issues. Apply fixes to production environment as necessary. - Work with Management to set priorities for new releases and emergency patches. - Monitor function of web-host and SQL data servers. - Manage and schedule client web application upgrades. Work with SA to maintain maximum up time and performance. - Train new and existing clients on application functionality and maintenance. Show less



Sarcom Inc

• United States
• 1 - 100 Employee

• Data Analyst

  • Oct 2008 - Mar 2014

  Support Customers of General Electric Aviation, in the utilization of Web based remote diagnostic application for the management of aircraft engines. - Work with internal and external customers to identify, diagnose and correct data upload and processing issues. - Manage and maintain relational databases, troubleshooting application data problems. - Lead data team in coordination of projects and preparation of documentation for internal customers. - Maintain and correct performance and fleet data as necessary to ensure accuracy of system outputs. - Work with clients and Fleet Managers to maintain and update engine alert setting tables and documentation. - Authored an MS Access application reducing alert data maintenance time by 95%. Show less



R.L. Fields Construction

• Owner

  • May 2004 - Oct 2008

  - Manage staff, preparing work schedules and assigning specific duties. - Estimate budgets required to complete projects. - Schedule projects and estimate time required to meet deadlines. - Prepare contracts and negotiate with clients, suppliers, and subcontractors. - Obtain all necessary permits and licenses. - Manage staff, preparing work schedules and assigning specific duties. - Estimate budgets required to complete projects. - Schedule projects and estimate time required to meet deadlines. - Prepare contracts and negotiate with clients, suppliers, and subcontractors. - Obtain all necessary permits and licenses.



Humana

• Brazil
• Professional Training and Coaching

• Security Analyst

  • Jun 2000 - May 2004

  - Monitor use of data files and regulate access to safeguard information in computer files. - Confer with users to discuss issues such as computer data access needs, security violations, and programming changes. - Train users and promote security awareness to ensure system security and to improve server and network efficiency. - Answer user inquiries regarding computer software or hardware operation to resolve problems. Senior Operator Mar 2000 – Oct 2001 - Responsible for daily data center operational tasks and procedures. - Execute regular maintenance jobs and perform backups and restoration as necessary. - Troubleshoot system problems and performance issues. - Assist development staff and other internal customers with access to production jobs, files and data. - First Operator to be promoted from Junior to Senior Operator in less than a year. Show less