Northeast Regional Manager

• Feb 2023 - Present

District Manager

• Nov 2021 - Feb 2023

General Manager

• Sep 2016 - Nov 2021

Responsible for the daily overall operations and profitability of 2 franchised locations. Daily functions include, but are not limited to; sales, payroll, customer satisfaction, claims investigation and management, hiring, training, continuous coaching & mentoring, monitoring KPI metrics, property management and repairs, equipment maintenance and repairs, automotive technical specialist/advisor, POS computer system support and repairs. Responsible for the daily overall operations and profitability of 2 franchised locations. Daily functions include, but are not limited to; sales, payroll, customer satisfaction, claims investigation and management, hiring, training, continuous coaching & mentoring, monitoring KPI metrics, property management and repairs, equipment maintenance and repairs, automotive technical specialist/advisor, POS computer system support and repairs.

Technical Call Center Technician

• Aug 2011 - Aug 2016

Utilizing my technical background to manage and navigate our clients vehicle maintenance, repair and roadside assistance needs as well as assisting in accident management and subrogation. Nationwide handling of inbound/outbound calls from/to client drivers and service suppliers to asses and manage necessary repairs and logistics while minimizing down time and vehicle operating expenses. This position had afforded the opportunity to enter a new sector of the industry while giving me the exposure to identify where my background, skills and talents can be utilized to better serve both the company and our clients. Accolades awarded in my management of a small team to determine standard procedures in efficiently managing Motor Vehicle Inspections for our newly acquired client in the UK. Show less

Master Technician & Tech Trainer

• Feb 2011 - Aug 2011

Worked as an ASE Master Technician maintaining and repairing customers vehicles with a high aptitude of accuracy while providing technical assistance to other technicians in the shop. Additionally, I worked as a Technical Trainer for our district, as well as with our zone level management, conducting and assisting both technical and non-technical new teammate orientations.

Techincal Coordinator

• Feb 2009 - Feb 2011

District wide technical trainer and new hire coordinator. Responsible for assisting store managers with finding, interviewing, selecting and training technicians. Responsible for conducting all new teammate orientation classes, conducting, procuring and proctoring regularly scheduled automotive training classes and ASE test preparation classes as well as evaluating for results. Assisted district staff with, but not limited to: conducting regular district management meetings, loss prevention management, new store openings, inventory audits, new management training, customer service issues, daily operations, new equipment training and assisting in achieving Zone level directives. Show less

Store Manager

• Feb 2006 - Feb 2009

Started with Firestone as a Service Manager. During my first 3 years I managed 2 separate stores as a Service manager while successfully completing (JET) Junior Executive Training and a 2 week (BDW) Business Development Workshop in Chicago. During that same 3 year period I quickly progresses to Store Manager and ran 3 separate locations before being promoted to the district level as District Technical Coordinator.

Service Writer

• 2005 - 2006

As a service writer I was responsible for managing a small team of technicians by writing, selling, scheduling and delegating maintenance and repair work-orders for customer’s vehicles while providing the level of professional service and customer satisfaction expected by the company and the customer. Additionally, I took on responsibilities beyond the required job description to assist in creating a better overall customer service experience. As a service writer I was responsible for managing a small team of technicians by writing, selling, scheduling and delegating maintenance and repair work-orders for customer’s vehicles while providing the level of professional service and customer satisfaction expected by the company and the customer. Additionally, I took on responsibilities beyond the required job description to assist in creating a better overall customer service experience.

President & Owner Operator

• 2001 - 2005

As the owner/operator of this franchise I had full responsibility of managing all aspects of the business including: accounting, customer service and retention, advertising, sales, new fleet account client acquisitions, training and delegation, payroll, inventory, purchasing and billing. I worked in the center most days to maintain a presence and to provide technical experience, assistance and training. Successfully gained several high profile clients such as Commerce Bank, Springtime Coffee, DEA, Homeland Security, The James Limousine and A-Bell Pest Control through networking with the local Chamber of Commerce and existing fleet clients. Show less

Location Manager & Co-owner

• 1996 - 2001

As the Center Manager of this franchise location I had shared responsibility of managing personnel, interviewing, hiring, training, payroll, sales, customer service, customer retention, purchasing, inventory, billing and fleet account maintenance. As Co-Owner responsible for maintaining and improving profits, sales and managing controllable expenses. As the Center Manager of this franchise location I had shared responsibility of managing personnel, interviewing, hiring, training, payroll, sales, customer service, customer retention, purchasing, inventory, billing and fleet account maintenance. As Co-Owner responsible for maintaining and improving profits, sales and managing controllable expenses.

C.A.D. operator and survey crew

• 1995 - 1996

Branch Manager

• 1994 - 1995

Accepted a position with STS in interest of furthering my exposure to the automotive industry and gaining the necessary knowledge and experience that would help propel my career and offer me greater opportunities within the industry. Accepted a position with STS in interest of furthering my exposure to the automotive industry and gaining the necessary knowledge and experience that would help propel my career and offer me greater opportunities within the industry.

Assistant Manager

• 1993 - 1994

Started working for this family owned franchise prior to 1993 as a technician in several different positions. Hard work and quality service afforded me my beginning into retail management and a pivotal experience through the mentoring provided by the family that still operates this facility today. Assisted in the forcasting and ordering of inventory, asisted in managing quality assurance as well as continued training, and assisted in the handled of customer service needs. Started working for this family owned franchise prior to 1993 as a technician in several different positions. Hard work and quality service afforded me my beginning into retail management and a pivotal experience through the mentoring provided by the family that still operates this facility today. Assisted in the forcasting and ordering of inventory, asisted in managing quality assurance as well as continued training, and assisted in the handled of customer service needs.