Experience

Amsys

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• OSX Manager

  • Oct 2019 - Present



Architectural Association

• United Kingdom
• Higher Education
• 200 - 300 Employee

• IT Support Technician

  • Oct 2018 - Present

  - My IT support role is providing technical support and guidance for both students and staff. Working as part of a team but also independently, including being a hands-on-technician, with practical experience of maintenance IT systems with a positive, proactive approach to your work. - Main Duties and Responsibilities: - To coordinate and report to the Team Leader and Head of Computing in relation to work duties/ Assist students with general IT related issues/ Provide 1st Line IT Support to Staff and Students both remotely (Phone, Email and over VNC/Remote Desktop) and in person/ Maintain PC’s, Macs, printers and scanners/ Administer Active Directory to maintain accounts, computer, OU’s and groups/ DHCP server for both static and dynamic reservations/ Manage and troubleshoot email related issues/ Managing assets and keeping record of current issues/ Maintain and diagnose minor network issues/ Building, configuring, maintaining and upgrading desktop computers/ Adaptable in supporting a multitude of various software used within the AA/ Assist setting up and connecting to wireless networks Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Genius

  • Oct 2015 - Present

  - Being a lead genius meant I supported 20 colleagues on average a day, consulting 500 to 600 customers with an on the spot diagnostics and report outlining the the current issue(s). Then, a detailed report on what needs to be repaired and how best this can be achieved and in what timeframe. - My role includes the repair, maintenance, troubleshooting and problem solving of all Apple hardware, software, usage and products. This also includes a consultation with all our customers, and an on the spot diagnostics and report outlining the customers current issue(s). Show less



Nigel Bunn builders inc.

• London, Greater London, United Kingdom

• Laborer

  • Mar 2014 - Sep 2015

  - I offered general support with day to day tasks, such as the transportation of goods and building materials. Gained experience in restoration, maintenance and basic level roofing. - I offered general support with day to day tasks, such as the transportation of goods and building materials. Gained experience in restoration, maintenance and basic level roofing.



EBS Worldwide

• Advertising Services
• 1 - 100 Employee

• Customer Service

  • Feb 2012 - Mar 2014

  - During my time with EBS I was tasked with over the phone support for all our students, both new and existing. This included booking flights, hotels, enrolling our students on their courses, and dealing with day to day issues and problems that may occur. - During my time with EBS I was tasked with over the phone support for all our students, both new and existing. This included booking flights, hotels, enrolling our students on their courses, and dealing with day to day issues and problems that may occur.



CeX Webuy.com

• United Kingdom
• Retail
• 700 & Above Employee

• Supervisor/ Head Tester

  • Apr 2009 - Dec 2011

  - At CEX I delivered product knowledge and customer support. This entailed in-depth support for all electronic devices we sold at the time, and catering what device is best suited for a customers current needs for either personal or business use. - At CEX I delivered product knowledge and customer support. This entailed in-depth support for all electronic devices we sold at the time, and catering what device is best suited for a customers current needs for either personal or business use.