Operations Manager

• Jan 2008 - Jan 2016

Responsible for the effective and successful management of labor, productivity, quality control, safety measures as established and set for the Operations Department. Maintained rental equipment, facilities, and fleet. Delivered the proper products and services on-time, the first time. Constantly strive to improve the quality and efficiency of existing operations by implementing new systems or improving upon old ones. Worked with sales and operations team on large, complex events and installations. Conducted regular Sales-Operations/ Order Review Meetings to ensure all departments are prepared for larger, more complicated events. Effectively managed staff levels, hours, and contracted labor to revenues. Responsible for the hiring, terminating, disciplining, and evaluating all operations employees. Directly responsible for all department managers and supervisors, with review/approval responsibility for all 40+ operations employees. Managed all aspects of the facility, vehicle fleet, and operating equipment. Responsible for all aspects of vehicle and heavy equipment rentals. Established contracts and pricing and ensuring proper maintenance. Managed relationships with key operations vendors. Established contracts and pricing when not already established by sales team. Worked with the General Manager to prepare operating expense (labor, supplies, vehicles, etc.) line items for annual P&L budget. Reviewed P&L each month to ensure expenses are on track. Served as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities. Communicated customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints. Show less