Robert Duguid
Senior Product Manager and Technical Customer Service (UK) at Digital Film Technology GmbH- Claim this Profile
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Bio
Experience
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Digital Film Technology GmbH
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France
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Wholesale
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Senior Product Manager and Technical Customer Service (UK)
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May 2015 - Present
Development of new service support business in the UK covering both DFT legacy product and current equipment.In addition, maintaining an active role in customer support including work on overseas installations of new equipment, trade shows and product service requirements. Also, liaising with Sales and Research and Development departments to follow up on customer product feature requests.
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Service Manager
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Jan 2014 - May 2015
Organisation and management of a team of 6 engineers to provide support in association with overseas service partners for Digital Film Technology product base worldwide.Also continuing to actively participate in remote customer support provision for all of DFT's past and present equipment.
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Team Leader, DFT Technical Support - London
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Oct 2008 - Dec 2013
Organisation and delivery of DFT film product support for customers in UK and Ireland and also arrangement of product support for customers in European, Middle East and Far East service regions when assistance requested by DFT Head Office in Weiterstadt, Germany.Continued practical involvement in technical support across all of the DFT product base including the film scanners Spirit Datacine, Shadow and Spirit 2K/4K/HD and the software applications Phantom Transfer Engine, Bones and Bones Dailies running on IRIX and Linux operating systems. More recently involved with support for the Scanity; the new DFT scanner and the new Flexxity software application. Show less
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Technical Support Engineer
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Jul 2000 - Oct 2008
Provision of technical support across all of the Thomson/ Grass Valley film product install base in the UK and Ireland. Equipment included the film scanners Spirit Datacine, Shadow and Spirit 2K/4K/HD and the software applications Phantom Transfer Engine, Bones and Bones Dailies running on IRIX and Linux operating systems. Provision of technical support across all of the Thomson/ Grass Valley film product install base in the UK and Ireland. Equipment included the film scanners Spirit Datacine, Shadow and Spirit 2K/4K/HD and the software applications Phantom Transfer Engine, Bones and Bones Dailies running on IRIX and Linux operating systems.
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Colourist
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Aug 1996 - Jul 2000
Wet and dry gate transfer of 35, 16 and Super 8mm print, intermediate, negative and reversal film to various analogue and digital video tape formats. Broadcast final grade, archive restoration, foreign language title insert match grading and rushes transfer with separate sound (DAT, 1/4" tape) using Rank Cintel URSA Diamond and Bosch FDL 90 telecines controlled by Pandora Pogle colour correction systems. Wet and dry gate transfer of 35, 16 and Super 8mm print, intermediate, negative and reversal film to various analogue and digital video tape formats. Broadcast final grade, archive restoration, foreign language title insert match grading and rushes transfer with separate sound (DAT, 1/4" tape) using Rank Cintel URSA Diamond and Bosch FDL 90 telecines controlled by Pandora Pogle colour correction systems.
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Mike Fraser Ltd.
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United Kingdom
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Construction
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Telecine Manager
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Apr 1995 - Jul 1996
Management of a small telecine rushes department. Transfer of 35 and 16mm negative plus 35mm cutting copy prints with separate sound for TV broadcast and feature film projects, using a Rank Cintel Mk III C telecine controlled by a Da Vinci analogue colour corrector. Responsible for arranging work schedules, producing rushes transfer reports and liaising with production clients as well as being involved in day to day telecine operations. Management of a small telecine rushes department. Transfer of 35 and 16mm negative plus 35mm cutting copy prints with separate sound for TV broadcast and feature film projects, using a Rank Cintel Mk III C telecine controlled by a Da Vinci analogue colour corrector. Responsible for arranging work schedules, producing rushes transfer reports and liaising with production clients as well as being involved in day to day telecine operations.
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Education
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Polytechnic of the South Bank
BTEC Higher National Diploma, Electrical & Electronic Engineering -
Colfe's School