Technical Specialist at A2U

• Nov 2018 - Present

A2U is a national IT services provider dedicated to developing business-optimizing solutions for clients across a wide range of verticals, specializing in healthcare. We are one of about 30 Citrix Platinum Partners in the country. For more information, visit a2u.net. A2U is a national IT services provider dedicated to developing business-optimizing solutions for clients across a wide range of verticals, specializing in healthcare. We are one of about 30 Citrix Platinum Partners in the country. For more information, visit a2u.net.

Open Systems Manager (System, Servers, Storage, Email Office 365, Citrix, VMWare)

• Jan 2013 - Nov 2018

• • Manage a team of 6 server administrators and 1 Sharepoint engineer that support over 1200 Wintel servers, 90% Virtualized with VMWare, and over a petabyte of storage in 3 data centers located in York, PA, Milwaukee, WI and West Jefferson, OH.• Manage and coordinate activities of server, backup, Office 365, Sharepoint and Storage analyst engaged in recommending, testing, installing and monitoring of stated infrastructure as well as providing technical support for users.• Design or Architect, configure, install, maintain and upgrade a stable, reliable and growing enterprise open systems infrastructure HP and Dell servers. HP 3PAR, Netapp and IBM storage. Office 365, Active Directory, Citrix and HP Data protector and CommVault backup solutions.• Plan/Design/Propose/Evaluate and manage open systems projects to ensure a high level of efficiency, reliability and functionality.• Manage, lead, mentor, and provide feedback to direct reports in order to further develop skills and ensure company policies and expectations are met.• Ensure that reported problems are resolved quickly and according to best practices.• Create and maintain technical documentation on Open Systems infrastructure• Develop, deploy and maintain secure, hardened configuration policies based on industry standards and best-practices.• Leverage compute and storage virtual technologies to achieve quick deployment, operational efficiency and effective backup/recovery and Disaster Recovery strategies.• Maintain compliance with industry regulatory requirements, specifically Payment Card Industry Data Security Standard (PCI-DSS) and Sarbanes-Oxley (SOX).Major Accomplishments• Due to a required Citrix Xenapp upgrade the MS Office suite needed to be upgraded as for over 4,000 store users. This would have cost the company well over 2 million dollars in licensing cost. Working with store managers we were able to convert all 4,000 users to Open Office saving the company all 2 million dollars.

Network Administrator

• Sep 2012 - Jan 2013

• Configured, maintained, installed and upgraded infrastructure for a large Wintel server and desktop environment throughout North America.• Oversaw the day-to-day operation of computer networks.• Performed system installation, backup maintenance and basic problem solving.• Maintained documentation including hardware/software applications, logs and related information.• Responsible for monitoring and patching 50+ virtualized Wintel servers in a high availability Vmware ESXi 5.0 environment with Vcenter for enterprise utilization.• Configure, install and support Vmware VDI desktops in 10 sites throughout North America.• Configure and monitor a large DFS installation that is replicated to 10 sites throughout North America.Major Accomplishments• The DFS system had major performance issues. I upgraded all of the DFS server to Windows 2008 and with some configuration modifications was able to correct the performance issues.• Took ownership of the data backup responsibilities and found data was not being backed up properly. Upgrade Backupexec, introduced a tape rotation and data retention process to insure proper backup/restoration processes were being performed.

Technical Services Manager

• Jun 2005 - Jul 2012

• Excelled in a project-driven environment and adapted to deviations each fiscal year, which was represented in the department's annual ITM work plan. Continuously performed the essential functions to achieve the annual ITM work and meet all performance metrics associated with each approved goal.• Managed the information technology infrastructure and a support staff of eight including central host-based servers, mainframes, data center, desktop systems, local and wide area networks, operating systems, production services, computer operations, system administration, and network services of FPI.• Maintained an IT lifecycle plan for all assigned IT infrastructure components and support services. Responsible for a one-million-dollar yearly IT budget.• Responsible for the GE Centricity Business system used for patient billing and scheduling for the University of Maryland Medical campus.• Oversaw Administrative Computing and Server Support Services for four practice groups including University of Maryland OB/GYN, University of Maryland Pediatrics, University of Maryland Ophthalmology, University of Maryland Pathology, and University of Maryland Anesthesiology.• Managed Microsoft Exchange Email Support Services for over 1000 mailboxes.• Managed administrative Computing and office automation services.• Managed Helpdesk services for over 2000 users for Wintel OS, software such as Microsoft Office and desktop hardware issues.Major Accomplishments• Desktop helpdesk support fist call resolution was at 40%. Took over these services by placing the desktop engineers on the helpdesk and in turn raised first call resolution to over 85%.• Implement a telemedicine initiative for the University of Maryland OBGYN department. Placed Tandberg audio/video equipment in remote locations in Maryland so that the head of the OBGYN department could teleconsult with high risk pregnancy patients.

Manager of Desktop Services and Server Administrator

• Nov 2000 - Jun 2005