Manager

• Feb 2022 - Present

Manager

• Aug 2017 - Present

Selected by senior management to lead across store operations with oversight for financials, client satisfaction, and inventory goals. Built formalized policies and procedures and delivered internal controls over, shift schedules, daily tasks, and delivering on strategic goals and bottom-line objectives. Integrated organizational identity with marketing strategies that drive customer engagement and brand visibility. Assess the current state process and apply continuous process improvements that enhance the customer experience. Administer financials and EBITDA improvements through designs and customization with high-net-worth clientele.  Execute contract negotiations, guarantee inventory, and stock availability, which executes excellent service delivery. Structure formal programs to manage vendor spend, deliver solutions that judiciously hold accountability to competitive price agreements. Show less

Manager

• Aug 2017 - Present

Business Owner

• Feb 2015 - Present

Provide exterior inspections and accurate assessment reports for a significant amount of clientele acquiring and maintaining commercial, industrial, and residential properties. Communicate directly with landlords, contractors, and operations teams for corrective and preventive action processes.  Perform comprehensive investigations and provide assessments on proposed ordinance violations.  Deliver solutions and ensure repairs effectively resolve issues permanently, monitor, and track improvement.  Apply effective utilization across various instruments and execute timely and thorough inspections. Show less

Operations Manager

• Aug 2016 - Aug 2017

Administer store operations and ensure the effectiveness of business practices through staff, processes, and quality of products. Achieve high-level customer engagement that fosters repeat business, brand loyalty, and increased profitability.  Drive sales and improvement initiatives by recruiting and training cohesiveness amongst sales associates and managers.  Ensure vendor/supplier accountability through bid and contract assurance process and across supply chain solutions.  Accomplish team development and 85% retention across 30+ indirect reports through performance metrics and KPIs.  Champion store environmental challenges and differentiate improvements from strategic opportunities with visual merchandising and critical client relationships.  Earned recognition for “Exemplary Leadership” over stable performance, safety, quality, and operational excellence. Show less

Manager

• May 2010 - Dec 2015

Oversaw retail operations and drove financial goals and objectives through annual budget planning, tracking expenditures, variances, vendor, and inventory management. Maintained and led three store managers and 40+ associates over recruitment, coaching, training, and shift schedules impact the bottom line and improved operations.  Raised customer pool and expanded store traffic, executed strategic repositioning, and optimized profitability.  Delivered efficiencies through standardizing across critical areas of operations and sales performance.  Implemented tactical action plans over visual merchandise displays that improved stores value and purchases.  Achieved the highest operating income and lowest costs, which produced a revenue boost of ¾ 0f a million dollars a year-one.  Identified and addressed areas of opportunity implemented best-practice enabled processes through corrective actions.  Leveraged the competitive landscape and drove sales performance and operational efficiency; collaborated with local store managers. Show less

Manager

• Apr 2000 - May 2010

Recruited to lead merchandising operations for the $5M revenue 20,000ft² brick and mortar retail store. Accomplished customer service standards and sales goals across inventory, team training, and management. Delivered structure, ownership, and accountability that enabled the team to achieve retail sales and profit goals. Executed recruitment and selection that ensured appropriate staff-fit and career development, which reduced attrition. Led team to consistently score highest level customer ratings that generated customer loyalty and improved foot traffic Show less

Manager

• Apr 2000 - May 2010

Recruited to lead merchandising operations for the $5M revenue 20,000ft² brick and mortar retail store. Accomplished customer service standards and sales goals across inventory, team training, and management. Delivered structure, ownership, and accountability that enabled the team to achieve retail sales and profit goals. Executed recruitment and selection that ensured appropriate staff-fit and career development, which reduced attrition. Led team to consistently score highest level customer ratings that generated customer loyalty and improved foot traffic Show less