Robert D. Brown
Hotel Manager at Rio All-Suite Hotel & Casino Las Vegas- Claim this Profile
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Bio
Experience
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Rio Hotel & Casino Las Vegas
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United States
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Gambling Facilities and Casinos
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100 - 200 Employee
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Hotel Manager
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Sep 2022 - Present
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Tuscany Suites & Casino
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United States
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Gambling Facilities and Casinos
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100 - 200 Employee
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Assistant Hotel Manager
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Jun 2022 - Sep 2022
Resolved customer complaints. Ensured customer loyalty and retention. Selected Contributions: • Ensured a secure environment. • Maintained a cultural/diverse environment. • Supported inclusiveness of all staff. • Daily hotel audits. • Room inventory reporting, occupancy levels and group numbers. • Prepared operations for the Hotel Manager Resolved customer complaints. Ensured customer loyalty and retention. Selected Contributions: • Ensured a secure environment. • Maintained a cultural/diverse environment. • Supported inclusiveness of all staff. • Daily hotel audits. • Room inventory reporting, occupancy levels and group numbers. • Prepared operations for the Hotel Manager
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Hotel Assistant Manager
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Feb 2022 - Jun 2022
* Ensured a smooth, professional, and customer-friendly environment. • Enforced casino/hotel rules and policies. • Monitored tasks. • Resolved customer complaints. Selected Contributions: • Ensured a secure environment. • Supported inclusiveness of all staff. • Daily hotel audits. • Room inventory reporting, occupancy levels and group numbers. • Prepared operations for the Hotel Manager. * Ensured a smooth, professional, and customer-friendly environment. • Enforced casino/hotel rules and policies. • Monitored tasks. • Resolved customer complaints. Selected Contributions: • Ensured a secure environment. • Supported inclusiveness of all staff. • Daily hotel audits. • Room inventory reporting, occupancy levels and group numbers. • Prepared operations for the Hotel Manager.
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Downtown Grand Las Vegas
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United States
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Hospitality
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1 - 100 Employee
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Front Desk Supervisor
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Mar 2021 - Feb 2022
• Enforced casino/hotel rules and policies. • Monitored tasks. • Promoted strategies for process improvements. • Resolved customer complaints. • Enforced casino/hotel rules and policies. • Monitored tasks. • Promoted strategies for process improvements. • Resolved customer complaints.
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Asurion
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Specialist
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Jun 2020 - Mar 2021
- Identifying hardware and software solutions. - Troubleshooting technical issues. - Diagnosing and repairing faults. - Resolving network issues. - Installing and configuring hardware and software. - Speaking to customers to quickly get to the root of their problem. - Providing timely and accurate customer feedback. - Talking customers through a series of actions to resolve a problem. - Following up with clients to ensure the problem is resolved. - Replacing or repairing the necessary parts. - Supporting the roll-out of new applications. - Providing support in the form of procedural documentation. - Managing multiple cases at one time. - Testing and evaluating new technologies. Show less
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Downtown Grand Las Vegas
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United States
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Hospitality
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1 - 100 Employee
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Hotel Assistant Manager
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Dec 2019 - Jun 2020
• Accountable for overnight operations Casino floor, restaurants, hotel. • Ensured a smooth, professional, and customer-friendly environment. • Enforced casino/hotel rules and policies. • Monitored tasks. • Promoted strategies for process improvements. • Resolved customer complaints. • Ensured customer loyalty and retention. Selected Contributions: • Ensured a secure environment. • Maintained a cultural/diverse environment. • Supported inclusiveness of all staff. • Daily hotel audits. • Room inventory reporting, occupancy levels and group numbers. • Prepared operations for the Hotel Manager. Show less
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Jobsite Hospitality, LLC
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Las Vegas, Nevada
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Assistant Front Desk Manager
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Sep 2018 - Dec 2019
• Supervised/managed Front Desk Agents operations. • Welcoming and registration of guests. • Monitored performance. • Ensured accuracies in processing payments and billing portfolios. • Assessed training needs and staff development. • Proper application of guest services techniques and telephone inquiries • Communicated with housekeeping /maintenance on room deficiencies. Selected Contributions: • Daily audits and accounts balancing. • Monitored security to identify breaches. • Compliances with all hotel quality standards, policies, and procedures. EXPERIENCE, CONT. Show less
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Somerpointe Resorts
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United States
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Hospitality
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1 - 100 Employee
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Night Manager
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Oct 2017 - Sep 2018
• Led/orchestrated the hotel security, customer service, and management concerns. • Oversaw maintenance and safety procedures. • Resolved guests’ issues and concerns. • Implemented corrective actions to ensure satisfaction to a very diverse clientele. Selected Contributions: • Interacted with executive and lead managers. • Accommodated and coordination guests requests for resort resources. • Led/orchestrated the hotel security, customer service, and management concerns. • Oversaw maintenance and safety procedures. • Resolved guests’ issues and concerns. • Implemented corrective actions to ensure satisfaction to a very diverse clientele. Selected Contributions: • Interacted with executive and lead managers. • Accommodated and coordination guests requests for resort resources.
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Hard Rock Hotel & Casino
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Las Vegas, Nevada
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Front Desk Manager
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Mar 2013 - Oct 2017
• Managed Front Desk Agents in welcoming and guests’ registration. • Monitored performance to ascertain training needs. • Instructed housekeeping/maintenance on reported room assignment issues. • Confirmed/verified hotel reservations. • Checked in/out Guests. • Collected and processed cash/credit card payments. Selected Contributions: • Balanced accounts and conducted daily audits of financial transactions. • Supported Back-Office Managers and Room Controllers. • Tracked/posted room/telephone/laundry services to guest accounts. Show less
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Caesars Entertainment, Inc.
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United States
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Hospitality
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700 & Above Employee
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General Reservations
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Oct 2012 - Mar 2013
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Instant Checkmate
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Consumer Services
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1 - 100 Employee
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Call Center/Lead Auditor
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Apr 2011 - Oct 2012
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TSI Security
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1 - 100 Employee
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Security Officer
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Jan 2010 - Dec 2011
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JetBlue
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United States
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Airlines and Aviation
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700 & Above Employee
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Ground Operations
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Apr 2008 - Jan 2010
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Clark County District Attorney's Office
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Government Administration
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100 - 200 Employee
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Family Support Specialist
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Jan 2006 - Jun 2009
Child Support Enforcement Child Support Enforcement
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Summit View Youth Corrections Center
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Las Vegas, Nevada
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Group Supervisor
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Jan 2005 - Dec 2005
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Nextel Partners
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Telecommunications
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100 - 200 Employee
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Technical Support Specialist
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Apr 2003 - Dec 2004
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Education
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Troy University
Bachelors of Science in Business Administration, Business Administration, Management and Operations -
Thomas Nelson Community College
Associates of Applied Science, Management Information Systems, General -
Community College of the Air Force
Bachelor of Applied Science (B.A.Sc.), Management Information Systems and Services