Experience

Rio Hotel & Casino Las Vegas

• United States
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Hotel Manager

  • Sep 2022 - Present



Tuscany Suites & Casino

• United States
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Assistant Hotel Manager

  • Jun 2022 - Sep 2022

  Resolved customer complaints. Ensured customer loyalty and retention. Selected Contributions: • Ensured a secure environment. • Maintained a cultural/diverse environment. • Supported inclusiveness of all staff. • Daily hotel audits. • Room inventory reporting, occupancy levels and group numbers. • Prepared operations for the Hotel Manager Resolved customer complaints. Ensured customer loyalty and retention. Selected Contributions: • Ensured a secure environment. • Maintained a cultural/diverse environment. • Supported inclusiveness of all staff. • Daily hotel audits. • Room inventory reporting, occupancy levels and group numbers. • Prepared operations for the Hotel Manager



Days Inn by Wyndham - Wild Wild West Gambling Hall - Wildfire Gaming - Station Casinos

• United States

• Hotel Assistant Manager

  • Feb 2022 - Jun 2022

  * Ensured a smooth, professional, and customer-friendly environment. • Enforced casino/hotel rules and policies. • Monitored tasks. • Resolved customer complaints. Selected Contributions: • Ensured a secure environment. • Supported inclusiveness of all staff. • Daily hotel audits. • Room inventory reporting, occupancy levels and group numbers. • Prepared operations for the Hotel Manager. * Ensured a smooth, professional, and customer-friendly environment. • Enforced casino/hotel rules and policies. • Monitored tasks. • Resolved customer complaints. Selected Contributions: • Ensured a secure environment. • Supported inclusiveness of all staff. • Daily hotel audits. • Room inventory reporting, occupancy levels and group numbers. • Prepared operations for the Hotel Manager.



Downtown Grand Las Vegas

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • Mar 2021 - Feb 2022

  • Enforced casino/hotel rules and policies. • Monitored tasks. • Promoted strategies for process improvements. • Resolved customer complaints. • Enforced casino/hotel rules and policies. • Monitored tasks. • Promoted strategies for process improvements. • Resolved customer complaints.



Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Jun 2020 - Mar 2021

  - Identifying hardware and software solutions. - Troubleshooting technical issues. - Diagnosing and repairing faults. - Resolving network issues. - Installing and configuring hardware and software. - Speaking to customers to quickly get to the root of their problem. - Providing timely and accurate customer feedback. - Talking customers through a series of actions to resolve a problem. - Following up with clients to ensure the problem is resolved. - Replacing or repairing the necessary parts. - Supporting the roll-out of new applications. - Providing support in the form of procedural documentation. - Managing multiple cases at one time. - Testing and evaluating new technologies. Show less



Downtown Grand Las Vegas

• United States
• Hospitality
• 1 - 100 Employee

• Hotel Assistant Manager

  • Dec 2019 - Jun 2020

  • Accountable for overnight operations Casino floor, restaurants, hotel. • Ensured a smooth, professional, and customer-friendly environment. • Enforced casino/hotel rules and policies. • Monitored tasks. • Promoted strategies for process improvements. • Resolved customer complaints. • Ensured customer loyalty and retention. Selected Contributions: • Ensured a secure environment. • Maintained a cultural/diverse environment. • Supported inclusiveness of all staff. • Daily hotel audits. • Room inventory reporting, occupancy levels and group numbers. • Prepared operations for the Hotel Manager. Show less



Jobsite Hospitality, LLC

• Las Vegas, Nevada

• Assistant Front Desk Manager

  • Sep 2018 - Dec 2019

  • Supervised/managed Front Desk Agents operations. • Welcoming and registration of guests. • Monitored performance. • Ensured accuracies in processing payments and billing portfolios. • Assessed training needs and staff development. • Proper application of guest services techniques and telephone inquiries • Communicated with housekeeping /maintenance on room deficiencies. Selected Contributions: • Daily audits and accounts balancing. • Monitored security to identify breaches. • Compliances with all hotel quality standards, policies, and procedures. EXPERIENCE, CONT. Show less



Somerpointe Resorts

• United States
• Hospitality
• 1 - 100 Employee

• Night Manager

  • Oct 2017 - Sep 2018

  • Led/orchestrated the hotel security, customer service, and management concerns. • Oversaw maintenance and safety procedures. • Resolved guests’ issues and concerns. • Implemented corrective actions to ensure satisfaction to a very diverse clientele. Selected Contributions: • Interacted with executive and lead managers. • Accommodated and coordination guests requests for resort resources. • Led/orchestrated the hotel security, customer service, and management concerns. • Oversaw maintenance and safety procedures. • Resolved guests’ issues and concerns. • Implemented corrective actions to ensure satisfaction to a very diverse clientele. Selected Contributions: • Interacted with executive and lead managers. • Accommodated and coordination guests requests for resort resources.



Hard Rock Hotel & Casino

• Las Vegas, Nevada

• Front Desk Manager

  • Mar 2013 - Oct 2017

  • Managed Front Desk Agents in welcoming and guests’ registration. • Monitored performance to ascertain training needs. • Instructed housekeeping/maintenance on reported room assignment issues. • Confirmed/verified hotel reservations. • Checked in/out Guests. • Collected and processed cash/credit card payments. Selected Contributions: • Balanced accounts and conducted daily audits of financial transactions. • Supported Back-Office Managers and Room Controllers. • Tracked/posted room/telephone/laundry services to guest accounts. Show less



Caesars Entertainment, Inc.

• United States
• Hospitality
• 700 & Above Employee

• General Reservations

  • Oct 2012 - Mar 2013



Instant Checkmate

• Consumer Services
• 1 - 100 Employee

• Call Center/Lead Auditor

  • Apr 2011 - Oct 2012



TSI Security

• 1 - 100 Employee

• Security Officer

  • Jan 2010 - Dec 2011



JetBlue

• United States
• Airlines and Aviation
• 700 & Above Employee

• Ground Operations

  • Apr 2008 - Jan 2010



Clark County District Attorney's Office

• Government Administration
• 100 - 200 Employee

• Family Support Specialist

  • Jan 2006 - Jun 2009

  Child Support Enforcement Child Support Enforcement



Summit View Youth Corrections Center

• Las Vegas, Nevada

• Group Supervisor

  • Jan 2005 - Dec 2005



Nextel Partners

• Telecommunications
• 100 - 200 Employee

• Technical Support Specialist

  • Apr 2003 - Dec 2004