Experience

New Commercial Arts.

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Co-Founder

  • May 2020 - Present



Wunderman Thompson

• United States
• Advertising Services
• 700 & Above Employee

• Global Chief Experience Officer

  • Feb 2019 - May 2020



Wunderman

• Advertising Services
• 700 & Above Employee

• Chief Experience Officer

  • Dec 2018 - May 2020



Wunderman UK

• London

• Head of Customer Experience

  • Jan 2016 - Dec 2018

  Leading and developing the UK Customer Experience proposition (Service and Experience Design) across all clients for the Wunderman network. Leading and developing the UK Customer Experience proposition (Service and Experience Design) across all clients for the Wunderman network.



RAPP

• United States
• Advertising Services
• 700 & Above Employee

• Director of User Experience

  • Sep 2014 - Dec 2015

  - Leading the Customer Experience proposition across all of RAPP's UK offices and companies - Responsible for the agency's User Experience output for all RAPP clients and accounts - Managing and developing the teams and processes that result in the successful delivery of precise, effective, creative experiences - Leading Customer Experience projects of all shapes and sizes, from extensive international user testing, to website optimisation programmes, and customer experience strategy consulting. - Bringing together the people, knowledge, and skills required to ensure that expertise flows freely through RAPP's UK companies and offices - Developing new methodologies for designing, validating, launching, and measuring successful digital expereinces Show less



Reading Room

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Senior Strategy Consultant

  • Mar 2014 - Sep 2014

  - Leading research, UX, and strategy projects across all of the agency's client base- Delivering consultancy to senior C-level executives- Leading pitches and sales processes for some of the agency's largest clients- Working throughout the company to train junior consultants, and instil knowledge of digital strategy and consultancy among developers, designers, and project managers- Speaking at conferences, Meetups, conducting webinars, and participating in industry events

• Consultant Analyst

  • Nov 2012 - Mar 2014

  - Consulting, and producing digital strategies and analysis for clients from a range of different sectors, including large corporations, government organisations, and charities- Carrying out user experience research and analysis projects, involving field research, quantitative data gathering & analysis, user and stakeholder interviews, workshops, and focus groups- Consulting on feasibility studies, scoping exercises, transformation projects, and website builds- Devising strategies for pitches and leading meetings with potential clients Show less



Bowen Craggs & Co - Web Effectiveness Consultancy

• London, United Kingdom

• Analyst

  • Oct 2011 - Nov 2012

  - Advising large corporations on how best to improve their global digital presence - Writing regular columns on developments in digital, published in the Financial Times - Carrying out detailed usability and user experience reviews on large corporate websites, and producing recommendations for improvement - Producing white papers, research, and opinion pieces on usability, emerging web technologies, and social media platforms for an audience of hundreds of international web managers - Designed and created the company's iPhone app Show less



Groupon

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Site Editor

  • Feb 2011 - Oct 2011

  - Responsibility for all of Groupon's online content in the UK & Ireland, including its national e-commerce emails - Working with internal departments to enhance sales and improve the user experience on the platform - Working with sales teams, client companies, Groupon directors, and account directors to improve editorial and user experience - Solving both editorial and technical problems whenever they appeared on the site - Responsibility for all of Groupon's online content in the UK & Ireland, including its national e-commerce emails - Working with internal departments to enhance sales and improve the user experience on the platform - Working with sales teams, client companies, Groupon directors, and account directors to improve editorial and user experience - Solving both editorial and technical problems whenever they appeared on the site



The Art Newspaper

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Editorial Assistant

  • May 2009 - Feb 2011

  - Writing regular news articles, features and reviews - Editing the newspaper's Awards section - Interviewing gallerists, dealers, and artists - Reporting on industry events and major international art fairs - Writing regular news articles, features and reviews - Editing the newspaper's Awards section - Interviewing gallerists, dealers, and artists - Reporting on industry events and major international art fairs



The National Gallery

• United Kingdom
• Museums, Historical Sites, and Zoos
• 200 - 300 Employee

• Gallery Assistant

  • Jul 2008 - Sep 2009



Simon Dickinson Fine Art

• Intern

  • Jan 2006 - Feb 2006



Christie's

• United Kingdom
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Intern

  • Jul 2005 - Dec 2005