Experience

Topps Tiles

• Store Manager



Topps Tiles

• United Kingdom
• Retail
• 500 - 600 Employee

• Store Manager

  • Dec 2014 - Present

  As part of Britains largest tile retailer as a Store Manager I am responsible for the maintaining of all keybusiness objectives and expectations.I work alongside my Area Business Manager to assist a group of 20 stores in achieving and exceedingservice results targets set by the company in regards to NPS scores which are generated through deliveryof world class service.During my time as a Store Manager, myself and my team have been recognised for delivering exceptionalKPI performance on a consistent basis.Being responsible for growing sales consistently, year on year is a challenge I have thrived in delivering,during a period of a group strategy that includes industry leading growth targets. Show less

• Assistant Manager

  • Jan 2009 - Dec 2014

  As an Assistant Manager is responsible for the maintaining of all key business objectives andexpectations.I worked alongside my the Store Manager to assist in achieving business sales targets and ensuringeffective running of the store in his absence where I would take on the responsibilities of Store Manager.During my time as an Assistant Manager, myself and my team have been recognised for deliveringexceptional KPI performance on a consistent basis.During my time as an Assistant Manager I was responsible for the training and development of my storeteams whilst also taking personal ownership of my own development and progression plan. Show less

• Senior Sales Assistant

  • Nov 2004 - Jan 2009

  As a Senior Sales Assistant I gained valuable sales skills, supporting customers whilst driving revenuefor the store.I had the responsibility of key holder, stock control along with the delivery of 3 key roles - achieving sales,KPI targets and maintaining high housekeeping standards whilst delivering world class service.



Focus DIY

• Retail
• 1 - 100 Employee

• Customer Service Advisor

  • Oct 2002 - Nov 2004

  Roles held during time of employment included till operation, working customer service desk and also Section Management of shop floor and stock control. Roles held during time of employment included till operation, working customer service desk and also Section Management of shop floor and stock control.