IT Manager

• May 2017 - Present

Lead large IT projects, including the design and deployment of new IT systems and servicesMonitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructureHelp define IT infrastructure strategy, architecture, and processesAnalyze business requirements by partnering with key stakeholders across the organisation to develop solutions for IT needsAssess vendors and develop test strategies for new hardware and softwareTroubleshoot hardware and software issues related to internal IT

IT support

• Jul 2016 - Present

provide complete IT support for all the employees of Easycopiers.we look after Head Office in Milton Keynes and the London office.I configure and install new hardware I.E. Servers, Laptops, PC, Switches, Mobile phonesSet up and configure various software packages - Various Windows versions, Office suite, Airwatch MDM, Adobe products, Sophos protection.Provide Network support to our customers when they report faults

Information Technology Manager

• Jul 2016 - Present

NOC Engineer

• Aug 2014 - Jan 2016

Provide server support for over 150 companies on various versions of windows . Troubleshoot and resolve issues to ensure clients operations are not interrupted. monitor and troubleshoot the back ups for all servers Configuring hardware to different specification depending on clients hardware i support includes laptops, deskops, servers and routers. Investigate amd resolve any client issue escalated from the service desk software supported includes window, adobe and symantec products.

It Support Specialist

• Aug 2012 - Aug 2014

Working on the user admin team at Mercedes Benz my role included: Complete set up for new starters Creating AD and exchange accounts Hardware builds Mobile phone creation and support I also supported the retail dealerships with troubleshooting of hardware and software remotely Software i supported included: windows, MS Office, ADP autoline, adobe products Working on the user admin team at Mercedes Benz my role included: Complete set up for new starters Creating AD and exchange accounts Hardware builds Mobile phone creation and support I also supported the retail dealerships with troubleshooting of hardware and software remotely Software i supported included: windows, MS Office, ADP autoline, adobe products

Store Manager

• Aug 2011 - Mar 2012