Principal Site Reliability Engineer

• Sep 2022 - Present

Senior Site Reliability Engineer

• Mar 2022 - Sep 2022

Developer Success - Senior Engineer

• Dec 2020 - Feb 2022

Developer Success - Engineer II

• Sep 2020 - Dec 2020

SRE II

• Jul 2019 - Aug 2020

SRE I

• May 2018 - Jul 2019

IT Technician

• Feb 2017 - Apr 2018

Configured and maintained servers running both Windows (2008r2/2012/2012r2/2016) and Linux (Centos 7/Ubuntu 16.04). Wrote automation scripts to ensure accuracy and repeatability. Successfully migrated Tableau server from Windows to Linux to reduce AWS spend without any downtime. Assisted in multiple migrations post-acquisition including O365 -> Gsuite. Configured and maintained servers running both Windows (2008r2/2012/2012r2/2016) and Linux (Centos 7/Ubuntu 16.04). Wrote automation scripts to ensure accuracy and repeatability. Successfully migrated Tableau server from Windows to Linux to reduce AWS spend without any downtime. Assisted in multiple migrations post-acquisition including O365 -> Gsuite.

Warehouse Manager/Assistant GM/IT Support

• Oct 2011 - Sep 2016

Directly managed a team of 2-3 employees daily and occasionally supervised the full team of 11 employees across two locations. Provided front line tech support for customers placing orders through a custom e-commerce website ensuring that customers could overcome rare minor website issues and user error to place orders, while escalating major errors and outages to the site administrator. Provided internal tech support to employees and fellow members of the management team, helped resolve issues with Windows, networking, printers, and our custom web-based admin dashboard. Assisted the site administrator with a full rewrite of our e-commerce website suggesting numerous user experience and efficiency improvements that significantly reduced the amount of time per order required by shipping team members. Selected, purchased, and set-up new desktops and printers when necessary. Cleaned and repaired desktop, laser printer, and label printer that operated in a high dust environment on the production floor. Managed relationships with current B2B customers and expanded B2B customer base. Provided excellent customer service and complaint resolution for both B2B and retail customers. Maintained good relationships with vendors to ensure we received high quality raw materials at competitive prices. Effectively resolved shipping issues such as damaged, mislabeled, or missing freight. Show less